ACCOUNTABILITY 职责
Keeping outside guests from using hotel facilities
禁止外来客人使用酒店设施
Ready for Open/close time
根据时间安排开放或关闭沙滩;
Handling the cash receipts for any transactions;
处理所有现金交易的收据
To provide information to the guests
提供所有客人所需要的信息
Any other related tasks as designated by the Manager and Supervisor
任何其他相关任务由经理和主管指定
To prevent abuse of equipment of other users as to promote a safe environment
防止滥用设备的其他用户,以促进一个安全的环境
Child protection (illness & Accident Prevention)
儿童保护(疾病和事故预防)
Child care and education
儿童护理和教育
Babysitting
婴儿看护
Environment of Safety, Fun and Learning
娱乐和学习环境的安全
To provide high quality care for children aged 4-12 years of age
为 4-12 岁的孩子提供高质量的服务
To allow Guests enjoy their leisure confident that their children are being cared for in a secure and child-centered/friendly environment
让客人相信自己的孩子是在一个被关心、安全和友好的环境中,让客人可以享受他们的休闲时间。儿童乐园会对家长签署的协议及登记信息进行保密。
Planet trekkers is committed to ongoing training of childcare staff and the promotion of personal development within IHG.
洲际酒店会对儿童乐园的工作人员进行持续培训
KIDS CLUB colleagues have sound knowledge and are aware of the development needs of children.
儿童乐园的同事有全面的知识和了解儿童的需求
KIDS CLUB colleagues adhere to health and safety standards at all time
儿童俱乐部的同事在工作时间内应保持健康和安全标准
QUALIFICATIONS AND REQUIREMENTS 任职要求
Candidates should posses an outgoing fun, friendly and personality, ideal with some experience of working in a guest service environment.
应聘者应该外向、友好和个性,应该有一定的服务经验。
Priority given to preschool teacher certification.
执幼师证者优先
Primary Responsibilities主要职责
1.Actively provide guests with information about the event.
积极提供给客人关于活动的信息。
2.Help hotel guests or teams to book recreational activities.
帮助酒店客人或团队预订康乐部的各项活动。
3.Ensure the safety control of all links of the activity.
保证活动的各个环节的安全控制。
4.To ensure proper records are maintained for all activity reservations.
确保所有活动预订都有记录在册。
5.Development and adherence of Standard Operating Procedures Manual.
开展及贯彻标准运作程序指南。
6.Leads the activity team to personalize the guest service experience
带领活动团队为客人提供个性化的服务体验。
7.Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays.
收集客人喜好并通知前厅部记录留档,并确保这些需求和喜好在客人本次及将来入住时会被一直满足。
8.Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention.
系统化宾客认知流程以确保对宾客尤其是对常客的认知度,同时保证贵宾得到特殊关注。
9.Liaison between recreation departments and rest of hotel effective for guest experience.
在康乐部与酒店其他部门之间有效的沟通来提高宾客体验。
Knowledge and Experience知识与经验
1.Certificate or diploma in hospitality or related field
酒店或相关专业的证书或文凭
2.Minimum 2 years in position, minimum 1 year as Supervisor
至少2年相关工作经验,1年以上主管工作
3.Supervisory experience in similar level of hotel
同级别酒店的组织活动管理经验
4.Have rich entertainment and reception knowledge.
具备丰富的娱乐活动及接待的工作知识