Responsible for the management of all aspects and functions of therestaurant outlets, in accordance with hotel standards. Directs implements andmaintains a service and management philosophy which serves as a guide to respectivestaff.  餐厅经理是对餐厅的各方面都要负责的管理者，根据酒店的标准，餐厅经理要懂得运用服务和管理哲学去指挥和领导员工。 Requirements areRepresentative of minimum levels of knowledge, skills and/or abilities. Toperform this job successfully, the incumbent will possess the abilities oraptitudes to perform each duty proficiently. Some requirements may excludeindividuals who pose a direct threat or significant risk to the health andsafety of themselves, other employees or guests.  要求有最基本的相关知识，技能和能力。为了更顺利的履行工作职能，每个员工要能熟练的执行每个相关的任务。任何直接对其他员工或客人以及他们自己的人身安全造成威胁和风险的人都将给予离职处分。

Responsible for the management of all aspects and functions of the restaurant outlets, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff. Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Ritz-Carlton.

Requirements are Representative of minimum levels of knowledge, skills and/or abilities. Toper form this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.  要求有最基本的相关知识，技能和能力。为了更顺利的履行工作职能，每个员工要能熟练的执行每个相关的任务。任何直接对其他员工或客人以及他们自己的人身安全造成威胁和风险的人都将给予离职处分。 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。

Requirements are Representative of minimum levels of knowledge, skills and/or abilities. Toper form this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.  要求有最基本的相关知识，技能和能力。为了更顺利的履行工作职能，每个员工要能熟练的执行每个相关的任务。任何直接对其他员工或客人以及他们自己的人身安全造成威胁和风险的人都将给予离职处分。 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。

Requirements areRepresentative of minimum levels of knowledge, skills and/or abilities. Toperform this job successfully, the incumbent will possess the abilities oraptitudes to perform each duty proficiently. Some requirements may excludeindividuals who pose a direct threat or significant risk to the health andsafety of themselves, other employees or guests.  要求有最基本的相关知识，技能和能力。为了更顺利的履行工作职能，每个员工要能熟练的执行每个相关的任务。任何直接对其他员工或客人以及他们自己的人身安全造成威胁和风险的人都将给予离职处分。 A review of thisdescription has excluded the marginal functions of the position that areincidental to the performance of fundamental job duties. All duties andrequirements are essential job functions. 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。

1) 正确地执行工作的能力. 2)具备能够主次分明,并执行的能力. 3)具备良好判断问题的能力. 4)顺利完成工作的能力. 5）认知并遵守部门/酒店的政策和方针. 6)将食品从仓库中/准备区域摆放至工作第一线的能力. 7)知道各种食品及原料使用的能力. 8)   判断食品质量的能力. 9)   对时间变化的应变能力. 10)  在执行工作时,对设备的操作,清洗及维持的能力. 11)  对菜肴的处方具备较好的领会能力. 12)  融入群体的能力. 13)  维持团体合作的能力.

1.  Ability toperform job functions with attention to detail, speed and accuracy. 具备精细，快速，准确的执行工作任务的能力。 2.  Ability toprioritize or organize, derogate work and follow through. 具备很好的安排工作，懂得区分事情的优先次序的能力。 3.  Ability to be aclear thinker remains calm and resolves problems using good judgment. 具备冷静的判断解决问题的能力。 4.  Ability to workwell under pressure. 具备在压力下出色完成工作的能力。 5.  Ability tomaintain good coordination. 具备保持良好的协调的能力。 6.  Ability to gainthe goods, arrange the food from the warehouse/preparation area to the firstline. 具备收货；将食品从仓库中/准备区摆放至工作第一线的能力。                                          7.  Ability to workwith all products and food ingredients involved.                                              具备烹饪各种食材和原料的能力。 8.  Ability to Judge food quality andmake it up to standards. 具备判断食品质量并使其达到标准的能力。 9.  Ability to differentiate dates. 具备应变时间变化的能力。 10. Ability tooperate, clean and maintain the equipment during the work. 具备在执行工作时,对设备的操作,清洗及维持的能力。 11.  Ability todirect, train next level employees and improve them in necessary. 具备指导,培训下一级员工,在必要时能对他们进行改进的能力。 12.  Ability to grasp the prescription of dishes. 具备对菜肴的处方具备较好的领会能力。 13.  Ability to expandand concentrated prescription. 对处方有扩大和浓缩的能力。 14.  Ability toperform job functions with minimal supervision. 具备独立执行工作的能力。 15.  Ability to work cohesively with co-workers as a partof team. 具备融入群体的能力。 16.  Ability to motivatestaff and maintain a cohesive team. 具备激发并维持团体合作的能力。

Create and execute content strategy toincrease awareness, engagement, and conversion across all digital channels. Manage officialwebsite, collaterals, marketing activities, social media platform as well asrelated marketing campaigns for hotel. Drive marketing solutions that will improveperformance for the various online channels and together with Sales and RevenueManagement to support property’s overall RevPAR index and other key customermetrics according to brand.  负责管理酒店网站、宣传品、酒店推广活动以及社会化媒体平台与相关推广。与销售部、收益管理部共同合作以提高包括酒店平均客房收益和其他重要品牌相关的重要指标。

·Assist Captain and Management in taking food and beverage orders; retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables; Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Work in accordance to Managers and other superior’s request.  负责食物酒水的点单；为客人服务酒精/非酒精饮料和食物。根据餐厅的特殊情况直接服务和指挥员工服务客人。检查账单，协助餐厅区域的维修和设备保养。

1)    保持并严格遵守卫生/健康管理的规章制度及酒店的要求. 2)    对设备的正确使用及保养;适当地安全地使用工具. 3)     认知并遵守部门/酒店的政策和方针. 4）   同岗位工作经验，奢华酒店品牌优先

The Guest Recognition agent’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 宾客认知专员必须向客人提供热情且有质量的接待服务，提供个性化，友善且高质量的带入房间的入住登记.有责任和客人建立很好的客户关系，在提供服务的时候，是客人对客户关系员有百分之百的信任度和依赖感.

The Guest Recognition Officer’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 宾客认知专员必须向客人提供热情且有质量的接待服务，提供个性化，友善且高质量的带入房间的入住登记.有责任和客人建立很好的客户关系，在提供服务的时候，是客人对客户关系员有百分之百的信任度和依赖感.

Achieve the Loss Prevention worked by Supervisor. If find the suspicious situation in CCTV camera, respond immediately and report to Captain without delay. Pay more attention to the variety trends demonstrated in CCTV. If finding stealing, fire alarm and the other hidden trouble, CCTV employee should record in detail. 完成主管分配的任务。如在摄相设备中发现可疑情况，需立即做出反应，并报告给领班。密切关注CCTV中各种镜像的发展趋势。如发现偷盗，火警，或其它隐患，CCTV的员工须做详细的记录。

Be aware and abide by Equal Employment Opportunity and Affirmative Actionlegislation and the hotel's policies in regards to harassment prevention. 了解并且遵守员工均等原则，积极乐观的遵照酒店的规章制度和员工守则。 Work in a safe manner and abide by Occupational Health and Safety legislation andthe hotel’s policies in regards to accident and incident reporting procedures. 工作中养成安全的习惯，遵守职业安全保健规定和酒店关于事故和事件报告的程序规章 Adhere to all standards and procedures as set out in the Associate Handbook and compliancewith Conduct codes. 遵守员工手册中的所有标准和程序并且遵守行为守则　 Carry out Administrative Assistant tasks as directed by the DOFB. 根据餐饮总监要求完成秘书的任务。 Co-ordinate the distribution of the monthly reports to department heads. 协助分发月度报表给各个部门负责人。 Ensure compliance of daily attendance and prepare attendance records for submission toHuman Resources in line with payroll timetable. 确保每日的出勤人数与出勤表相符，并及时将出勤表上交至人力资源部。 Maintain files of all documents, and ensure all files are up to date. 妥善保存文件并及时更新。 Monitor EO stationary supplies and initiate order for any purchase requirements. 监控行政办公室文具的供给及为采购物品打单。

The Spa and Fitness attendant’s main responsibility is to deliver excellence in quality Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to their every need throughout their Spa visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services. 这个职位是一个真正体现服务客人的功能，当他们来到水疗的时候，要求能让客人有宾至如归的感受，他受到欢迎和得到关怀。伴随服务的职责，他们的工作还有65%是关于清洁的工作，并要求能同时服务几位客人的能力

Ensures guest preferences are collected before shift ends 在下班之前收集好客人的喜好表 Ensures our customers receive a fast, efficient friendly check-in and check-out service 保证为客人提供快速有效而友好的登记入住和离店服务 Maximizes room sales and revenue for the hotel. Be familiar with the up-selling program, can up-sell the Club rooms & suites. 最大限度增加酒店销售收入，熟悉掌握客房促销技能 Ensures all guest information are completed key into PMS and PSB system 把客人的所有信息准确的输入到PMS和PSB的系统里 Ensures proper hand-over of information on the Log book 要相关事宜准确的记录在交接本上 Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area 遵守酒店关于个人仪容仪表的个人卫生的要求 Familiarizes oneself and adheres to the provisions outlines in the employee’s handbook, Disciplinary Code and Rules and Regulations 熟悉并遵守员工手册中的相关纪律条款 Maintains proper image of the Front Desk at all times 时刻保持前台的形象 Every cashier must count his/her house float at the beginning and end of their shifts to ensure the bank is complete. The bank account must be listed in the space provided on the back of the deposit envelope 在每个班次开始和结束时，必须清点钱款数量，确保现金的完整性。每笔钱款必须在封包背面背书 All house floats must be returned to the assigned vault in the amount issued at the end of each shift 在每个班次结束后，所有的备用金必须归还至保险箱

-           一定的英语口语沟通能力 -           相关工作经验1年或以上 -           基本的餐饮知识 -           具有服务热忱 -           良好的团队合作精神

To be responsible in providing the most efficient and courteous      accounts service, and to undertake other duties and responsibilities as required by S & M team leader(s), DOS and DOSM. 负责向客户提供最高效并礼貌的服务。另外，完成所有市场销售部领导，销售总监和市场销售总监布置的各项任务。 The person will be activity involved in handling concerns generated from accounts, RFPs and activities organized/planned for Ritz-Carlton key accounts, providing an efficient and personalized Ritz-Carlton standard service level. 积极参与处理各种因为客人， RFP以及那些为丽思卡尔顿主要客户组织计划的活动而产生的事情，并提供有效并个人化丽思卡尔顿级别的服务。

Assist Captain and Management in taking food and beverage orders; retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables; Perform according to standards on table service in assigned station according to restaurants specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Work in accordance to Managers and other superior’s request. 负责食物酒水的点单；为客人服务酒精/非酒精饮料和食物。根据餐厅的特殊情况直接服务和指挥员工服务客人。检查账单，协助餐厅区域的维修和设备保养

对公司加盟店进行产品知识、手法技能等相关知识培训 协助加盟店做好开业前筹备、宣传及驻点扶持工作。 对所管理的加盟店开展技术和销售培训、提升加盟店业绩。 针对加盟店制定活动方案、维护所管辖区域市场。 市场同类产品信息收集及反馈。

岗位职责 1.按照部门细则和工作流程提供优质的对客服务； 2.从事餐饮/前厅部岗位基础工作； 3.服从领班、主管工作安排； 岗位要求 1.形象良好，五官端正； 2.良好的沟通能力与人际交往能力； 3.基础英文会话能力； 4.酒店或旅游专业优先考虑；

岗位职责 1.指导整个宴会销售部以达到并超过部门业绩目标； 2.密切关注公司客户的业绩及产量，在必要情况下更改策略，程序及客户覆盖率以达到即定目标； 3.关注市场及竞争酒店的变化，确保宴会销售部同事随时了解竞争酒店的活动并知道如何应对； 4.与市场销售总监合作准备战略市场计划，并制订宴会价格，含会场场租，餐饮价格，套价推广等； 5.管理并维护会议及宴会客户资料； 6.关注员工的各项销售活动，发展并保持与客户合作的关系； 岗位要求 1.至少5年酒店销售经验，对本地市场及国际市场有基本的了解； 2.具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力； 3.具有解决问题、推理、号召、组织和培训能力； 4.精通微软办公软件； 5.良好的中英文会话书写技能；

岗位职责 1.负责酒店宾客、员工及设施的安全保卫工作； 2.执行安全和紧急事件处理； 3.记录、报告和跟踪危机安全的事项及违反酒店政策的事件； 4.监视闭路电视和安全警报系统； 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告； 6.一般性纠纷和事故立即按程序处理，并及时请示汇报； 7.警惕火灾或安全危机，如发生火灾或其它紧急情况，应协助解决； 岗位要求 1.较强的工作警惕意识，处理事情迅速，果断、准确； 2.具有酒店相关安保工作经验，退伍军人优先； 3.具有较好的协调能力和组织纪律性；

岗位职责 1.协助厨房主管做好所用食品准备工作，并作好本职工作； 2.完成开餐、备餐的各项工作任务，严格按照程序操作，保证出品质量； 3. 清洁并整理工作区域，及时发现食品安全隐患并上报上级，严格遵守卫生制度，保证食品安全； 4. 参加部门及酒店组织的各类培训； 5. 及时发现部门运作中设备损坏及安全隐患，并上报工程部进行维修； 岗位要求 1.烹饪专业毕业或接受过厨房管理专业培训； 2.掌握配菜的各种操作技术的质量要求，1年以上厨房工作经验； 3.工热爱本职工作，严守职业操守；