At Kempinski, Talent Development is a managementresponsibility and consequently an integral and important part of our Managers’daily activities. The Director of Sales– MICE fulfils their role as aTalent Development Ambassador when:
●They actively support and implement TalentDevelopment initiatives as a part of their daily activities.
● They identify Training talents in theirdepartment and throughout the hotel as per below definition* and activelysupport their career development.
● They support and initiate transfer, crossexposure and task force assignments for their team.
● They personally conduct TTTTs with their team ona regular basis and take personal interest for their talents’ developmentplans.
● They recruit and select potential talentaccording to current and future department, hotel and Kempinski’s needsincluding conducting interviews for positions in their department.
Responsible for the management of all aspects and functions of the restaurant outlets, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Ritz-Carlton.