§ 确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the deliveryof brand promise and provides exceptional guest service at all times.
§ 适当时为其他部门的内部客人提供优质服务。
Provides excellentservice to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，跟进并确保问题得到圆满解决。
Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positiveguest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的宾客关系。
Establishes a rapport with guests maintaininggood customer relationships.
§ 确保水疗与健身中心设备的卫生、清洁和整齐，包括：室外设施、泳池、运动区域、室内更衣区和水疗设备、理疗房。
Ensures the highestpossible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilitiesincluding all outdoor facilities, swimming pools, wet facilities and racketsports areas, indoor changing area and spa facility and treatment room.
§ 根据部门运作流程管理水疗与健身中心布草。
Controls all Spa & Fitness Centerlinen according to the department operation procedures.
§ 随时记录了解清洁材料的库存，库存需要补充则及时通知部门副理。
Maintains closescrutiny and stock check of all cleaning materials and to advise the AssistantManager or Team leader when stock needs reordering.
§ 如设施设备需要维修或有残缺，及时通知上级。
Reports any maintenance/repairs needed or any defectsin equipment or fixtures.
§ 确保高标准的个人形象及仪容仪表。
Ensures highstandards of personal presentation and grooming.
§ 根据行业、公司和酒店的指引，对健身中心的职能作出相应调整。
Responds to changesin the Fitness Center function as dictated by the industry, company andhotel.
§ 理解并严格遵守员工手册中的规章制度，尤其是酒店关于防火、卫生、健康和安全的制度。
Reads the hotel'sAssociate Handbook and has an understanding of and adheres to the hotel's rulesand regulations and in particular, the policies and procedures relating tofire, hygiene, health and safety.
§ 按要求参加培训和会议并作出贡献。
Attends trainingsessions and meetings as and when required.
§ 完成其他合理分配的职责和任务。
Carries out anyother reasonable duties and responsibilities as assigned.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonabletasks and secondary duties and to changes as dictated by the Hotel, industryand company.
