Job Summary
职位简述
To oversee the guest relations, and productivity ofappointment schedule. Ensuring all receptionists are maximizing potentialbusiness.
监督宾客关系和预约表的进度。确保所有接待员发挥最大化的商业潜能。
Key Duties and Responsibilities
主要义务和职责
Be fully trained in all spa services and treatmentsproduct knowledge, and services being able to guide and assist guests with anyspa information and assistance as per resort standards.
受过所有水疗中心服务、理疗产品知识的全面培训;能根据度假酒店的规范指导并帮助客人了解水疗中心的信息和服务帮助。
Conduct training for spa receptionist wheneverneeded.
§有需要时,培训水疗中心接待员。
Communicate and assistguests as per resort standards, and ensure all receptionist are communicatingto guests as per resort standards.
根据度假酒店的规范,与客人沟通,并帮助客人,确保所有接待员与客人之间的良好沟通。
Have full knowledge of the spa system software,monitor and report on daily and future scheduled appointments.
充分了解水疗系统软件,监督并报告每日及日后的行程安排。
Monitor and supervise receptionist on day workprocedures.
检查并管理接待员的日常工作情况。
Ensure receptionist performedaccording to spa service standard. Co-operate with reception sales inquiriesmatters at the spa boutique.
确保接待员遵照水疗服务标准进行工作,在预定与销售事件上与接待相互合作。
Perform Spa Retail area introductionto guest that arrive to the spa for treatments when is needed.
需要的情况下向前来做理疗的宾客进行产品展示柜的介绍。
Perform duties of receptionist if needed.
如有需要的话自己要做好接待。
Sell retail and up-sell treatmentand spa packages. Model and teach selling skills to the staff.
销售零售产品及护理项目及水疗套餐,并让员工了解其中所存在的销售技巧。
Update correctly guest history filesas per resort standards.
根据度假酒店的规范,正确更新客人的历史记录。
Communicate and assist guests as perresort standards.
按照度假酒店的规范,与客人沟通,并协助客人。