KEY RESULT AREAS 关键领域 1. Ensure that the spa provides satisfactory service at all times through effective supervision. 确保通过有效的监督使水疗时刻提供令人满意的服务。 2.Oversee and monitor all facets of daily operations. 监督管理各项日常运营事项。 3.Ensure all guests and visitors to Spa leave with a pleasant experience. 确保所有到店客人以到访问者满意而归。 4.Assist to interview, hire, supervise and evaluate therapists. 帮助面试，雇佣，监督以及测评水疗技师。 5.Conduct daily inspection tours of the spa 带领客人进行日常的参观。 PERSONAL SPECIFICATION 职位要求 1.Maintain standard of services that has been established by Spa Academy. 高度保持水疗培训学校出台的服务标准。 2. Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests. 确保下级员工时刻维持专业形象，保证给予客人良好的服务体验。 3. Build a good, effective and productive team through effective care and assistance for  associates  life, safety, training and development. 通过对员工生活，安全，培训和发展有效的关心和帮助来建立一个良好有效并具有生产性的团队。 4.Ensure that all associates have a complete understanding of the spa and hotel’s policies and procedures, rules and regulation. 确保所有员工对水疗以及酒店的规章，程序，制度和规范等有全面的理解。 5.Conduct periodical evaluation of employees’ performance and take appropriate corrective measures for improvements. 有规律的对员工表现进行考核，并采取相应措施进行改正提高。