岗位职责
1、以十分专业、友善的商业态度工作,并履行职位要求的各种责任和义务,以及水疗总监安排的任务;
Work with a very professional and friendly business attitude, and perform various responsibilities and obligations required by the position, as well as tasks arranged by the spa director;
2、协助完成所有运营方面的培训工作;
Assist to complete all operational training;
3、协助水疗总监进行日常检查理疗师做的理疗项目和标准操作流程;
Assist the spa director in daily inspection of physical therapy items and standard operating procedures made by physiotherapists;
4、给酒店员工进行Spa方面的培训;
Provide Spa training for hotel staff;
5、处理客人投诉,必要时处理前台的工作;
Handle guest complaints and handle front desk work when necessary;
6、每周评估并回顾所有理疗疗程。
Evaluate and review all physical therapy sessions every week.
职位要求
1、至少3年水疗行业相关管理工作经验,酒店水疗行业最佳;
At least 3 years management experience in spa industry, preferably in hotel spa industry;
2、必须有良好的数学思维,技术能力,及Spa知识;
Must have good mathematical thinking, technical ability and Spa knowledge;
3、要了解Spa行业的最新趋势;
To understand the latest trends in the Spa industry;
4、最好有Spa行业的专业电脑知识,例如Spa操作软件;
It is best to have professional computer knowledge in Spa industry, such as Spa operating software;
5、必须能够掌握基本的电脑知识。
Must be able to master basic computer knowledge.
1、Ensure through effective supervision that all services offered at the Spa& Hot Spring area are Carried out with utmost professionalism, efficiency and courtesy.
确保通过有效的管理使得水疗温泉部的所有服务都能达到最大的专业及效率;
2、Oversee, supervise and monitor all facets of daily operations.
监督及管理所有日常运作事项;
3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
保持及加强良好内外关系达到客人满意度;
4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations.
监督部门服务标准,确保达到或超出客人所预期的;
5、Participate and assist in the preparation of Annual Department Budget.
参与准备部门年度预算;
6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled.
确保部门开支得当,严格控制部门预算及成本,减少支出;
7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times.
确保员工向客人传达专业的印象和友善的气质增加满意度;
8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling.
关心员工福利、安全、培训、发展及通过有效交流,建立效能、多产的员工团队;
9、Ensure that all associates have complete understanding of the Spa&Hot Spring and Hotel's policies and procedures, rules and regulations.
确保员工对温泉部门及酒店的规章制度、政策、程序都全面的了解;
10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates.
为新员工进行入职培训课程;对现有员工定期做进修课程。
职位描述 Job description
1.Manage the operation of the Wellness Center to ensure the safety and service standard are met and that optimum service is provided to hotel guests and members, in line with the hotel’s objectives.
管理健身中心以确保安全及服务标准得到满足和最佳服务是提供给酒店客人和会员,符合酒店的目标。
2.Manage the operations of Wellness Center, to ensure stock of amenity, equipment and manpower are sufficient for all activities to achieve hotel service quality standard.
管理健身中心以确保舒适,设备和人员足以让所有操作达到酒店服务质量的标准。
3.Conduct inspection on equipment and machines for the proper functioning and application to ensure the security and safety of guests and associates.
检查设备和器械的正常运行和应用,确保客人和同事的安全。
4.Develop and maintain good relationship with hotel guest and members in order to generate revenues.
与酒店客人及会员建立良好的关系,为酒店创收。
5.Monitor and revise programme of Fitness center by providing up-dated activities for fulfilling guests’ expectation. Responsible for interviewing, training, counselling and motivating the associates to work at their best.
监控与更新健身中心提供最新的活动满足客人的期望。负责面试、培训、辅导和激励工作的同事在他们最好的。
6.Control cost by supervising the consumption of amenity, chemical and energy to ensure budget of expense is met.
控制成本的消耗,确保预算费用。
7.Manager the cleaning and plant of Fitness Center, to meet the cleanliness and tidiness of hotel standard.
管理健身中心的清洁和植物,符合酒店标准的清洁和整洁。
8.Complete other duties as assigned.
完成其他职责。
任职要求 Qualification
1.Minimum 3 years' college education
至少三年大专
2.Certification in Life-saving and Cardiopulmonary
急救及心肺复苏认证
3.Minimum four years' experience
至少四年经验
4.Good oral and written English proficiency, good service manner, able to communicate with all levels, good in computers ,able to work under pressure and adapt to work in shifts.
良好的英文口语和写作能力,良好的服务意识和沟通能力,良好的电脑技能,能在压力下工作并适应倒班工作。