Job Level 岗位级别：Supervisor 主管 Report To 汇报给：SPA Director 水疗总监 Position Overview 岗位概述： As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa director to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。 作为水疗中心主管，需要能够掌控水疗每日的运营，同时处理客人的投诉问题，并且协助水疗总监管理水疗中心员工，确保水疗顺利运营，培训前台员工和理疗师，通过每日简报、传递日志、备忘录或其他必要的方式，与所有水疗中心员工就每日/即将发生的活动进行日常沟通。根据水疗中心和人力资源部的要求，参与并负责培训所有水疗中心员工。 The Role 岗位职责： 1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary. 通过每日简报、传递日志、备忘录或其他必要的方式，与所有水疗中心员工就每日/即将发生的活动进行日常沟通。 2. Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR 根据Spa和人力资源的要求，参与并负责培训所有新的Spa前台。 3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks. 每季度更新水疗员工的培训大纲，流程和新员工测试，以更新流程和任务 4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes. 对水疗中心员工进行持续的再培训，制定行动计划，纠正员工的错误 5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews. 监控水疗员工的表现，并协助收集信息进行绩效评估 6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery. 为水疗中心员工指定新的工作程序，以提高生产力和服务效率 7. Assisting in recording Spa Colleagues infractions (tardiness, absence, insubordination, job performance issues etc.) and passing that information to Spa Management for corrective action with employees. 协助记录水疗员工的违规行为(迟到、缺勤、不服从、工作表现问题等)，并将这些信息传达给水疗中心管理层，以便与员工一起采取纠正措施。 8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues 对水疗员工实施追加销售激励，以增加Spa收入 9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist. 积极与理疗师团队保持合作，确保有足够人手应付业务需要，确保运作顺畅，并与理疗师团队及接待人员保持畅通的沟通 10. Proactively monitoring the reservations, and educating Colleagues. 积极监察水疗预订，并指导水疗接待员。 Talent Profile 能力&技能需求 Having at least two years working experience in Luxury hotel SPA 在奢华酒店水疗中心至少两年的工作经验 This position requires candidates could communicate with guests in English. 这一职位要求候选人可以用英文与客人基本沟通。 Superior communication skills 资深的沟通技能 Be interested in and understand Spa environment, concept and service. 热爱和了解水疗行业，水疗理念和服务