主要工作职责:
Core Responsibilities:
• 通过对项目会议部门团队日常的领导和方向的规划,带领团队执行品牌标准,建立度假村及度假村品牌在当地社区良好的声誉,创造和坚持独特的客人体验
• Providing day-to-day leadership and direction in primarily Events to create and maintain a unique guest experience, executing on brand standards, and building awareness of resort and brand in the local community
• 制定部门工作计划和部门年度预算
• Establish department working plan and annual budget
• 确保所有项目会议部门员工清楚地了解部门的目标
• Ensure all staff aware of the goals and objectives of the Events department to achieve
• 确保提供充足的物资资源给到部门员工以保证部门日常的运作顺畅
• Ensure that adequate resources are available for smooth operations
• 通过对部门活动和设施的管理以达到部门利润最大化,并同时保证提供给到客人体验和服务的品质
• Manage the functioning of all events and facilities to ensure maximum departmental profit is achieved whilst maintaining quality
• 持续监督和控制部门成本以保证部门成本与部门预算一致
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• 提前计划并按照公司政策进行员工招聘
• Planning for future staffing needs and recruiting in line with company guidelines
• 不断完善部门以客人为导向的标准与程序,并监督与执行
• Superior in maintaining a comprehensive, and guest focused set of departmental standards and procedures and oversees their implementation
• 制定部门培训计划,并保证培训计划的按时执行
• Ensures training needs of Events staff is carried out and training programs are designed and implemented to meet needs
• 以身作则,确保度假村及部门标准与程序的安全执行,并保证部门员工按照同样的标准安全操作Demonstrate Awareness of naked policies and procedures and ensure all procedures are conducted safely and within naked guidelines and ensure your direct reports do the same
工作技能技巧要求:
Core Competencies & Technical Knowledge/skills:
• 良好的英语听说读写能力 Good English at listening, speaking, reading and writing
• 三年及以上五星级酒店工作经验 3 years and above working experience at five star hotels
• 至少一年管理岗位经验 At least 1 year working experience at managerial position
要求学历及资质:
Education/Certifications:
• 大专及以上学历 College and above