· Knowledgeable about all aspects of treatments and the facility,and in spa therapy.
熟知水疗内部各种设施设备及操作方法。
· Possess knowledge about all aspect and the facilityto ensure guests are provided with accurate information, and inquiries are respondedto with complete details.
掌握SPA和设施各方面的知识信息,以确保为客人提供精准信息,及完整详细地回应客人询问。
· Supervises operations of spa reception desk toensure smooth service delivery,including guest service, procedures, accounting.
监督SPA接待处的日常运作, 确保服务流程正常顺利,包括对客服务,程序和结算。
· Coordinates sales activities when needed.
根据需要协调促销活动。
· Provides administrative support to spa departments asneeded, ensuring all records are accurate.
根据需要为SPA部门提供行政支持,确保所有记录正确无误。
· Responsible for the efficient training of all ExperienceCoordinators in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current personnel.
负责对所有从业人才工作职能各方面的有效培训, 协助培训和发展新聘及现有人才。
· Assists in theadministrations and implementations of talent training in all aspects of Spa’soperations; i.e. business telephone usage, guest relations, retail sales, spaservices.
在Spa业务的各个方面提供行政和人员培训;例如商务电话的使用,客户关系,零售销售,水疗服务。
· Ensures that attention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearlystated to ensure smooth servicedelivery.
确保关注的细节准确地包含了每一位客人预订的情况,并清楚地陈述所有客人的要求或问题,以确保顺利地传递服务。
· Ensures guests and members satisfaction at alltimes by ensuring that safety and service is always the spa’s first priority.
通过确保安全和服务一直是SPA的首要任务,来确保客人和会员始终的满意度。
· Ensures the facility is in peak condition at all times(operations and cleanliness).
确保所有时刻设施都是最佳状态(包含运转和卫生方面)。