KEY RESULT AREAS 关键领域 1.To handle all incoming requests, log them and ensure that the request is acted on. 处理所有的请求，登记并确保按要求完成。 2.To liaise with engineering on guest maintenance requests. 根据客人维修要求与工程部联系。 3.To liaise with Resort Host Services regarding guest requests and update them on the status. 根据客人要求与前台联系，并更新房态。 4.To ensure effective intra- departmental communication by operating the Housekeeping paging system. 通过操作客房部的系统，确保部门之间的互动交流。 5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies. 控制和管理所有客房部用品，迷你吧和协助盘点程序，确保对客用品库充足。 PERSONAL SPECIFICATION 职位要求 1.Complete additional duties as directed by supervisors. 完成主管安排的其它工作。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 为酒店的整体提高，给主管提供合理的建议和推荐。 3.Is fully conversant with all health and safety, fire and emergency procedures. 充分了解健康，安全和紧急事件的程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何时候都要礼貌而专业的维持酒店形象。 5.Attend meetings and training as required by supervisors. 参加主管要求的会议和培训。

【岗位职责】 1、在厨师长的带领下，按菜式规定，烹制各种菜式，保证出品质量。 2、做好并保持工作区域和设备的清洁工作。 3、熟悉各种原材料的名称种类以及烹制方法。 4、能独立作业。 【岗位要求】 1、有在星级酒店或从事相关工作经验者优先考虑 2、 熟悉中餐的工作规范和要求，掌握配菜的各种操作技术。 3、 了解食品安全卫生法。

【岗位职责】 1、具有高度的安全意识和责任感，对使用泳池客人安全负责。 2、做好游泳者的安全管理。 3、密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。 4、定期进行业务技术学习，相互交流经验，不断提高业务水平。 【岗位要求】 1、熟悉游泳池，服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2、有在水中进行急救和在陆地上进行人工救护的能力。

【岗位职责】 1、具有高度的安全意识和责任感，对会员安全负责。 2、做好游泳者的安全管理。 3、密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。 4、定期进行业务技术学习，相互交流经验，不断提高业务水平。 【岗位要求】 1、熟悉游泳池，沙滩吧服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2、有在水中进行急救和在陆地上进行人工救护的能力。

岗位职责 1、保证酒店内所有人员的人身安全和财产安全，确保酒店安全的经营环境 2、遵循所有安全政策和方针，确保每位保安人员明确其工作职责 3、做好酒店员工的安全培训 4、巡视所有区域并做好详细记录，避免安全事故发生 5、健全安全和消防条例；完成材料的收集和档案整理工作 6、对安全消防各类设施、设备、器材等进行检查、维护、保养 7、配合当地公安部门的工作，一旦发生问题要协助调查 岗位要求 1、中专及以上学历，同岗位工作经验2年以上，持有监控证优先 2、具有一定的文字功底，有简单的英语对话能力 3、熟悉有关安全保卫工作知识，有较强理解与判断能力，头脑清醒，办事敏捷，具有语言组织能力，善表达 4、了解消控中心的设施设备，身体健康，反应灵敏

岗位职责 1 协助所有食品的准备工作，并作好本职工作。 2 装好盘后送到灶上。菜做好后，立即送到出菜口。 3 确保食品的新鲜。 任职要求 1 熟悉打荷的工作规范和要求 2 掌握配菜的各种操作技术的质量要求。

1.为水疗中心的干净整洁做好准备。 2.要清楚每天的预定, 根据前台更改的信息准备工作。 3.每天结束工作前要确认第二天的预定,根据预定做好相关的准备。 4.为客人提供身体按摩, 身体套餐疗程, 面部护理, 手部护理, 脚部护理和头发护理等疗程。 5.每天开始和结束工作时都要做好对产品的维护和检查工作。

Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner . Spa concierge reports to Spa Operation Supervisor. Requirements University or post-graduate diploma is required           Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. 职责范围 工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、 POS 销售包括零售和到达和送行服务。 职位要求 大专或大学毕业            必须愿意接受灵活的工作时间，以便于完成工作任务 必须灵活，可以在压力下高效率地工作 必须要有安全，严谨，有组织的工作态度 必须有良好的数学思维，技术能力，及Spa知识 必须遵守Spa和酒店的所有政策，制度 要了解当今Spa行业的趋势 必须有良好的人际关系和沟通技巧 必须有为客人健康着想的整全的观念 必须愿意学习理疗知识及其他文化中Spa的观念 永远保持专业态度，及良好形象 适应性强，对自己的行为负责 对自己和职业上的发展保持高要求 要根据客人的购买方式，年龄和人数，来提供不同层次的客人服务。有能力做好销售服务，推荐产品，保证令客户满意 以积极主动的态度来工作，当与客人协调时要承担自己的责任  

·Good local and English language skills ·良好的地方和英语语言技能 ·Detailed knowledge of working practices of HSKP ·详细的客房部工作实践知识 ·Sound leadership and motivational skills ·完善的领导和激励技巧 ·Sound organisational skills ·良好的组织技能 ·Sound administrative ability ·具备一定的行政工作能力 ·Able to handle demanding workload ·处理规定的工作量的能力

【岗位职责】 1、按照经理的检查表来开始和结束一天的营运； 2、与客人进行积极的互动，来寻求反馈； 3、在餐厅中，培训、维持和执行所有的服务标准； 4、在班次上正确执行收入和账单控制程序； 5、处理日常员工的协作关系（例如时间调整）； 6、为所有的员工和客人，建立一个安全及卫生的工作环境； 7、为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）； 8、主持餐厅每天的试菜和菜单培训课程； 9、确保服务的食品和饮料有质量保证； 10、确保完成每天基本的工作。 【岗位要求】 1、具备2年以上的餐厅管理工作经验； 2、有较好的服务精神和沟通技巧。

Scope of Position The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services Requirements                            Hotel Management School Graduate Excellent overall communication skills Able to multi task The ability to work well in a team environment Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge   职责范围 前厅接待需根据个性化优质服务体验，通过提供迅速有礼的前台服务满足和超越客人的期望。 职位要求   酒店管理学校毕业    良好的交流技巧 有能力处理多项工作和任务 可以在团队的环境里努力地工作 必须拥有良好的中英文口语读写能力 拥有基本酒店营运知识

Scope of Position The receiving clerk assists in receiving of all food & beverage materials, supplies, and equipment. He also needs to ensure that all deliveries have all the necessary documents with the relevant departmental authorisation. He will also assist the Storeroom Clerk in maintaining the storeroom in good condition and distribution stocks to various departments on a timely basis. Requirements                         Education Qualification: High School Industry Experience: Previous experience in the Hospitality or Food & beverage Industry Knowledge and understanding of receiving and inventory operations Presenting a well-groomed, organized and businesslike appearance Able to perform the physical tasks of the job. Organizational and communication skills Ability to work flexible schedule to include weekends and holidays Fair level of proficiency in Excel                            职责范围 这个职位需协助接收所有食品及饮料物资、补给品和设备。并且需确保所有的递送都必须持有相关部门授权的所有必要文件。还需协助仓库保管员将仓库保持在良好的状态并及时往各部门发送存货。 职位要求                                  高中以上学历 在服务业及食品饮料业有工作经验                                           具有收货、货存方面的运营知识 能够承担工作中的体力劳动 良好的组织和沟通技巧 能够接受弹性工作时间表，包括周末及节假日 基本掌握Excel操作。       具有良好的团队合作精神

岗位职责 1.各类热菜的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 2.严格遵守每个工作流程,妥善保管各种原材料，合理用料，降低消耗成本。 3.负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 4.检查每日餐后的原料消耗，及时申购、补充。 5.配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 6.协助厨师长工作 岗位要求 1.为人正直，有责任心。 2.有厨房热菜、烧烤经验。 3.身体健康，能吃苦耐劳。

岗位描述： 1.熟知酒店各方面信息，包括设施设备、运转流程等 2.了解酒店当日客勤状况，提前安排接待准备工作，做好迎送服务 3.熟练运用Opera系统为散客及团队办理登记入住，同时发挥监督作用，保证酒店高质量服务 4.积极沟通，维护顾客关系，通过了解顾客需要推销酒店产品，努力提高酒店收益 5.定期开展培训，通过员工培训集体提升酒店服务质量，提高客人满意度 岗位要求： 1.良好的中英文听说读写能力 2.两年以上前台主管经验 3.熟练运用Opera 系统微软办公软件 4.热爱酒店行业，工作积极、自信，具备团队合作意识，拥有良好的领导能力

岗位职责 1.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。 2.做好销售，宾客投诉、解决办法及相关员工、设备的记录。 3.给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 4.建立收银调节控制程序，在服务前后，要按此程序来工作。 5.参与菜单、酒水单的制定及定价。  岗位要求 1.大专及以上学历；至少熟练掌握一门外语。 2.1年以上五星级酒店同等工作经验；精通西餐、酒吧的业务知识，熟练掌握本部门的技能技巧。 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。 4.具有食品原材料加工、西餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5.西餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

Ensuring guests receive the highest level of service possible in an efficient, courteous and professional manner. Maximize hotel revenue to achieve or exceed company’s budget and target. To follow policy and procedure in confirming room rate and deposit based on management courtesy. Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times. Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details. To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking. Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order. To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties. Communicate with other department on any case to maximize guest satisfaction. Assist department head in compiling and preparing departmental reports and other related paper work. To update all contract/ agreement with agent, wholesaler, and outside company in related to room reservation and rate. Respect resorts policy and procedure for employee paper request related to personnel & Training and Accounting department. 1 year of relevant experience or an equivalent combination of education and experience.

KEY RESULT AREAS 关键领域 1.Co-ordinate group movements, preparations and maintaining correct billings. 对账调账确保账单的正确。 2.To carry out administrative requirements as directed. 落实行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求处理所有进出邮件和文件。 4.To maintain safe and hygiene work places. 维护工作场所的安全和卫生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不断寻找方法，改善运作程序和服务标准。 PERSONAL SPECIFICATION 职位要求 1.Working knowledge of Front Office practices. 具备前台工作经验。 2.Proficient in a computer skills. 熟练掌握电脑操作。 3.Office administration skills. 办公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全与卫生工作标准及火灾等紧急求生程序。

KEY RESULT AREAS 关键领域 1.Co-ordinate group movements, preparations and maintaining correct billings. 对账调账确保账单的正确。 2.To carry out administrative requirements as directed. 落实行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求处理所有进出邮件和文件。 4.To maintain safe and hygiene work places. 维护工作场所的安全和卫生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不断寻找方法，改善运作程序和服务标准。 PERSONAL SPECIFICATION 职位要求 1.Working knowledge of Front Office practices. 具备前台工作经验。 2.Proficient in a computer skills. 熟练掌握电脑操作。 3.Office administration skills. 办公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全与卫生工作标准及火灾等紧急求生程序。

【岗位职责】 1、准备所有的配料并制作各种面包、面包卷、西点等食品； 2、确保有足量的面包供应； 3、负责操作间的日常卫生、工具清洁及收藏； 4、负责工作结束后的原料收藏、工具清洁、环境卫生的清洁、能源的关闭； 5、接受上级的其他任务。 【岗位要求】 1、熟悉面包西饼等的制作工艺及技能； 2、熟悉西餐的相关知识及礼仪； 3、有星级酒店或西餐厅从事面包西饼制作工作经验优先。

KEY RESULT AREAS 关键领域 1. Clear understanding of daily bookings and preparation according to information from the front desk. 清楚了解每天的预定, 根据前台更改的信息准备工作。 2.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 为客人提供身体按摩, 身体套餐疗程, 面部护理, 手部护理, 脚部护理和头发护理等疗程。 3.To check and maintain product supplies at the beginning and end of each day. 每天开始和结束工作时都要做好对产品的维护和检查工作。 4.To check Spa Card carefully for specific instructions or guest requests. 要仔细检查每天SPA卡上是否有特殊的安排或客人的特殊要求。 5.To replace soiled Linen with clean one. 做完客人要即使更换疗程房里的脏布草, 并补上新布草。 PERSONAL SPECIFICATION 职位要求 1. To have a complete  understanding of the hotel's policies and procedures. 全面了解并遵循酒店的政策和程序。 2. Ensure that SPA training standards are followed . 确保遵循水疗中心的培训工作标准。 3.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 为了酒店的改进提升向主管提出适合的意见和建议。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火灾和紧急情况方面的处理程序。 5.Maintain a high standard of personal hygiene,uniform, and body language. 保持个人卫生、衣着和举止方面的高标准。

Scope of Position The Club Lounge Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service. Requirements                          Hotel Management School Graduate  Excellent overall communication skills Able to multi task Strong desire to provide excellent guest service                             Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge 职责范围 行政酒廊代表需根据人性化服务体验的要求，通过礼貌有效的行政酒廊服务满足并超越客人的期望。包括办理入住，离店，礼宾服务，商务中心，宾客认知和卓越的餐饮服务。 职位要求 酒店管理学校毕业 出色的沟通技巧 有能力处理多项工作和任务 乐意为客人提供优质的服务 必须拥有良好的中英文口语读写能力 拥有基本酒店营运知识

Scope of Position The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory: Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable: Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable

Scope of Position The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 职责范围 餐厅领位员负责但不局限于餐厅的预定和整体运营。支持团队并确保提供最高的服务标准给客人。 职位要求 在相关餐饮方面至少有1年工作经历 愿意在弹性时间和假期期间工作 对食物和准备方面有深厚的知识 对酒水饮料有深刻了解 有能力使所有层次的客人和管理层相处融洽 有能力在同一时间处理多种任务 有良好的沟通和组织能力技巧 能够让我们的客人感到一贯的喜悦满意 有能力细心的处理客人的要求 当地语言和英语阅读，书写，口语流利 在任何时候保持职业精神和风度 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识

此岗位为瑞吉酒店招聘 This position is served for St. Regis Zhuhai 全日餐厅领班的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务及服务过后如何让客人感到惊喜。他们代表着餐厅及瑞吉酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。 这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。他们主动协助餐厅经理管理餐厅的的一切运作. The ADD Captain promotes team work and develops passionate and committed people. They respectfully lead, support and coach all service colleagues during preparation, service and after service. They represent the restaurant, the Hotel and the St. Regis brand and shall be at all times impeccably presented. The position not only know the products and services provided but also be able to answer any question the guest may have about restaurants and the Hotel. They take pride and responsibility in assisting the Restaurant Manager in the overall management of the restaurant.