Job Summary
职位简述
To execute and to assist the F&B Division in managingtrainings and development function of the department ensuring that all，service and performance targets are achieved.
执行并协助餐饮部管理部门的培训和发展职能，确保所有服务和绩效目标得以实现。
Key Duties and Responsibilities
主要义务和职责
§Identifies departmental training needs and coordinate improvementplans with departmental trainers
确定各部门的培训需求与部门培训师协调改进计划。
§To facilitate customer service, supervisory and skills trainingworkshops
方便客户服务，管理和技能培训的学习。
§Attend daily Food & Beverage operations meeting and share necessaryinformation of training and development of colleagues
参加日常会议室的操作和分享同事的培训和发展必要的信息
§Monitor and ensure that departmental trainings are conductedconsistently.
监控并确保部门进行持续培训。
§Manage and assist cross training initiatives within Food &Beverage
在餐饮部管理和协助交叉培训计划
§Assist and prepare training plans for Internship, managementtrainees and new joiners program within Food & Beverage Division
协助并准备管理培训及新员工的培训计划
§Manage and facilitate departmental trainings for the Food &Beverage Division
管理和协助餐饮部的部门培训
§ Facilitate delivery of training programs as required by Learning andDevelopment of Atlantis Sanya
由三亚亚特兰蒂斯学习和发展部来促进培训项目。
§ Ensures and monitor that monthly on the job trainings are in placed ineach area of the Food & Beverage Division.
保证和监控，按部门的要求每月对岗位培训分区。
§ Assigns and nominate management colleagues for off the job trainings asper requirement of Atlantis Sanya
根据三亚亚特兰蒂斯的要求，指定管理人员进行工作培训
§ Ensure departmental training targets are monitored and achieved aligningwith resort training targets
确保部门培训目标得到监控，并达到与度假培训目标相一致的水平
§ Coordinatewith Learning & Development to ensure consistency of trainings in the Food& Beverage Division of Atlantis Sanya
与学习与发展协调，确保亚特兰蒂斯酒店餐饮部培训的一致性
§ Utilize all development plans from Individual Performance Appraisalsthat individual team members’ requirements are achieved and that individual anddepartmental goals are followed through.
利用个人绩效评估的所有发展计划，个别团队成员的需求达到了，个人和部门的目标同时实现。
§ Conducts audit and assessment to individual team members related totraining needs and analysis. Assessments must follow LQA/IFH Mystery Shopperstandards
进行审计和评估团队成员个人相关的培训需求分析。评估必须遵循 LQA/神秘顾客的标准.
§ Conduct andfacilitate internal colleagues surveys for Food & Beverage Division allyear round to ensure it aligns with annual ‘CES’
对公司内部餐饮部员工进行全年的调查，以确保其与每年的“CES”保持一致
§ Ensures that all employees are fully conversant and product knowledge isup to date with the hotels facilities and services.
确保所有员工完全熟悉产品知识是最新的酒店设施和服务。
§ Conduct a monthly product knowledge tests to maintain colleagues productknowledge levels
每月给同事进行产品知识测试。
§ Assist Departmental Trainers in their development and monitors theeffectiveness of their trainings
协助部门培训师发展并监督他们的培训效果
§ Assist,Formulate and Implements Quality Core Processes within Food & Beverage suchas formulating necessary Standards and Procedure required by the business.
协助、制定和实施内部的质量核心流程，如制定业务所需的标准和程序。
§ Ensures and verifies that guests are receiving the best possible serviceavailable within the Front of House Operations that employees projectprofessionalism and are well trained and provide friendly and efficientservice, maintaining an atmosphere of tranquility.
确保并确认客人正在接受最有效的服务，在他们的工作前，员工们都是专业的，受过良好的培训，提供友好和高效的服务，保持一种安静的氛围
§ Verifies constantlythat the physical product in all aspects is consistent with the hotelstandards.
不断地验证所有方面的产品是否符合酒店的标准。
§ Ensures that all policies and procedure in regards to staff appearance,hygiene and sanitation are enforced.
确保所有有关人员外表、卫生和环境卫生的政策和程序都得到执行
§ Handles Food& Beverage Operational issues whenever required, including Resort &Avenue outlets, ensuring guest satisfaction at all time.
在需要的时候处理餐饮部运营问题，包括酒店主楼及美食大道的所有餐饮点，确保客人的满意
