【Job Description 岗位职责】 1、Ensure through effective supervision that all services offered at the Spa area are Carried out with utmost professionalism, efficiency and courtesy. 确保通过有效的管理使得SPA的所有服务都能达到最大的专业及效率； 2、Oversee, supervise and monitor all facets of daily operations. 监督及管理所有日常运作事项； 3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills. 保持及加强良好内外关系达到客人满意度； 4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations. 监督部门服务标准，确保达到或超出客人所预期的； 5、Participate and assist in the preparation of Annual Department Budget. 参与准备部门年度预算； 6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled. 确保部门开支得当，严格控制部门预算及成本，减少支出； 7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times. 确保员工向客人传达专业的印象和友善的气质增加满意度； 8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling. 关心员工福利、安全、培训、发展及通过有效交流，建立效能、多产的员工团队； 9、Ensure that all associates have complete understanding of the Hotel's policies and procedures, rules and regulations. 确保员工对温泉部门及酒店的规章制度、政策、程序都全面的了解； 10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates. 为新员工进行入职培训课程；对现有员工定期做进修课程。 【Knowledge and Experience 知识和经验】 · College and above 大专及以上 · 5 Years of related experience 相关工作经验5年及以上 · Good local and English language skills 良好的地方和英语语言技能 · Strong organizational skills 强大的组织技能 · Ability to lead, motivate and develop a team of individuals 领导能力，鼓励和发展个人合作 · Sound administrative ability 健全的行政能力 · Able to handle demanding workload 能够承受大工作量