Job Purpose 职位描述 Perform professional facial,foot and body massage treatments and remain current with the Industry. Provide uncompromising attention to Guest/Member service. 执行专业的面部、足部及身体护理，了解行业的最新技术，为宾客及会员提供出色服务。 Primary Responsibilities 主要职责 • Update rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services. 完善客户资料，并始终如一的与客人保持良好关系，根据酒店服务准则，处理客人的所有投诉，要求和问题。 • Maintain of the guest service experience/personalization. 保持给客人提供个性化服务以提升客人体验。 Knowledge and Experience 知识和经验 • Minimum of 2 years’ experience as Massage Therapist. 至少 2 年的按摩技师经验。 • Graduate from an accredited school of massage with a massage license. 毕业于国家认可的按摩学校并持有相关资格证。

【岗位职责】 1、负责健身中心各项目的经营策划，协助完成销售任务； 2、根据酒店需要对员工进行各种培训以提高工作水平，保护员工热情及动力； 3、周边市场拓展、合作及外销工作； 4、处理重大宾客投诉，维护酒店利益。 【岗位要求】 1、中专以上学历，有相同岗位工作经验3年以上； 2、有拓展市场，发展业务的能力； 3、掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理，了解市场营销学和公关知识。

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.   您认为自己是优秀的救生员吗？   您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。 1.Obey orders from the supervisor/manager and management 服从主管/经理的工作安排。 2.Check the log book to follow up the issue need to finished 上岗前查看交接本。. 3.To caution swimmers regarding potential unsafe areas and behaviour 注意保证游泳客人的安全，劝阻其离开危险区域，制止危险动作。 4.To rescue swimmers in danger of drowning and administer first aid 对在泳池发生危险或溺水的客人进行急救。 5.To ensure swimmers are swim inside the swimming area. 确保游泳者在安全的区域活动。 6.To provide the celerity and effective service to every guest, and ensure them safety on the beach 对泳池的客人提供高标准的服务，确保他们的安全。 7.Report to the supervisor/manager immediately while the issues happened. 发现问题及时向主管/经理汇报。 8.Ensure to read and sign log book. 做好交接班工作

Key Duties and Responsibilities 主要职责与责任  Be fully trained and certified incarrying out all therapies and treatments available to guests in  the spa,in-room, or outdoors as per resort standards.      受过全面培训，获得理疗认证，可根据度假酒店的规范在水疗中心、室内或户外为客人提供理       疗服务。  Prepare all treatments correctly andefficiently as per resort standards.       按照度假酒店的规范，恰当有效地准备所有理疗。 Communicate and assist guests as perresort standards.      按照度假酒店的规范，与客人沟通，并协助客人。 Work in a clean and hygienic manneras per resort standards.      按照度假酒店的规范，以清洁、卫生的方式工作。 Carry out daily preparation of theSpa areas as per resort standards.      根据度假酒店的规范，进行水疗区的日常运营。  Report any incidents or odd behavior to themanager.       向经理报告任何事件或异常行为。 Ensure correct amounts of treatmentproducts are used and wastage is minimized as per resort standards.      确保根据度假酒店的规范，使用正确数量的理疗产品，将浪费情况降至最低。 Attend to duty in proper uniform, ontime and well groomed.准时到岗，穿着制服，仪表得体。Adhere to all health and safety standardsof the resort.      遵守度假酒店的所有健康和安全规范。 Be fully trained on all spa servicesand treatments.      受过关于水疗服务和理疗的全面培训。 Be fully trained on all spa productsand ingredients used in the Spa and salon area.      受过关于水疗和沙龙区使用的所有水疗产品和配料的培训。 Attend trainings and adapt to newtreatments as per resort requirements.      根据度假酒店的要求，参加培训，适应新的理疗方法。 Be flexible in working schedules asper resort requirements.     按照度假酒店的要求，接受弹性工作安排。 Carry out any other job relatedduties as per resort requirements.      按照度假酒店的要求，履行其他与职位相关的职责。 Handle guest complaints courteouslyand if not able to handle refer to Assistant Spa Manager.      谨慎并有礼貌的处理宾客投诉事件,若不能解决则及时向水疗副经理汇报。 Provide range of treatment as pertraining, using correct techniques, equipment and timeframe.      根据所做的培训内容,正确使用护理手法、正确操作仪器,掌握理疗时间。 According Therapist Training Managertraining plan do the daily training.      按照理疗师培训经理的培训计划，每天积极主动的进行培。 Check sufficient stock of linen,product, and guest amenities ie: shower gel, shampoo, tissue and etc.      检查房间的摆设是否齐全，如：布草，产品，以及客用沐浴液/洗发水/纸巾等物品。 Fold and store linen in accordancewith correct procedure.      根据标准程序来折叠,存放布草。 Clean equipment used in treatments andpreparation and store in accordance with procedure.      按步骤清洁所有在理疗过程中所用到的仪器,并按标准来备用,存放这些设备。 Clean preparation, treatment areasprior to and after product preparation and treatment.     护理结束后要对护理间进行清洁 ，为下一次护理做好准备，准备好产品后应再进行检查。 Dispose all soiled linen and rubbishin accordance to procedure      按照标准程序来处理所有的脏布草和垃圾物品。 Ensure all product and equipment is clean andcorrectly stored确保所有产品和设备的洁净,并恰当存放这些产品。 Ensure all clients are taken care ofwhen coming of treatments     确保关注每一位做过护理后的客人。