岗位职责 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有XX以上的文化程度或同等学历。 5、身体健康，精力充沛。

1、 具备国际/国内品牌五星级酒店相关工作经验者优先考虑； 2、须持有四级/中级及以上消防设施操作证； 3、具备良好的服务意识和团队协作能力； 4、具备优秀的沟通能力； 5、及时完成上级交代的工作任务； 6、与团队成员相处融洽；

Butler Supervisor 专职管家主管

§  礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. §  经常亲自证实餐厅客人得到的是最好的服务。 Personallyand frequently verifies that guests in the Outlet are receiving the bestpossible service. §  在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。 Spendstime in the Outlet (during peak periods) to ensure that the Outlet is managedwell by the respective associates and functions to the fullest expectations. §  协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assiststhe Outlet Manager to achieve the monthly and annual personal target and theoutlet’s revenue. §  与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。 Prepareswith the Outlet team, a yearly marketing plan which is the basis of the Foodand Beverage Annual Marketing Plan. 为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。 薪资： 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利： 1.10天起带薪年假，工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备，拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展： 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康： 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划

§  礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. §  经常亲自证实餐厅客人得到的是最好的服务。 Personallyand frequently verifies that guests in the Outlet are receiving the bestpossible service. §  在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。 Spendstime in the Outlet (during peak periods) to ensure that the Outlet is managedwell by the respective associates and functions to the fullest expectations. §  协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assiststhe Outlet Manager to achieve the monthly and annual personal target and theoutlet’s revenue. §  与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。 Prepareswith the Outlet team, a yearly marketing plan which is the basis of the Foodand Beverage Annual Marketing Plan. 为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。 薪资： 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利： 1.10天起带薪年假，工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备，拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展： 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康： 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划

TheRole岗位职责： 1. Ensure that the quality levels of administration are maintained atits highest level at all times. 确保始终保持高标准高质量的行政管理水平 2. Maintain the highest levels of personal hygiene and grooming at alltimes following the standard given. 根据既定标准维护高水平个人卫生及仪容仪表 3. Practice proper telephone etiquette with colleagues and Resort’sguests. 对团队成员以及酒店客人使用良好的电话礼仪 4. Ensure that proper channels of communication are used andinformation is disseminated to the correct receivers. 确保使用合适的沟通渠道并将信息传递给正确的接收人 5. Attend the daily Food & Beverage briefings, take Minutes andshare it with the respective Managers accordingly. 参加每日餐饮部会议，制作会议记录并分享给相关经理 Talent Profile 岗位资质： Bachelordegree and above 本科学历及以上 Strong MicrosoftOffice Skills 扎实的微软办公技巧 ExcellentCommunication Skills 出色的沟通能力 Proficient English Skills

The Role 岗位职责:  Organize mise-en-Place.  组织准备工作。 Check dish washing area and dish washing machine in good condition. 检查洗碗区和洗碗机是否处于良好的工作状态。 Manage the receiving and storage of kitchen goods. 协助仓库管理员厨房货物的收货和仓库储存。 Maintaining superior conditions of all equipment in the department. 维护部门所有设备的优良状态。 Clean and Maintain Equipment and Premises. 清洁并维护设备和场地。 Supervise the cleaning and storage of kitchen and restaurantequipment. 督导厨房和餐厅设备的清洁和储存。 Oversee the removal of waste. 监督垃圾的清理搬运。 Oversee the handling of kitchen linen. 督厨房布草的处理。 Ensure all the colleague to carry out the task according to thestandard. 确保所有同事根据标准完成任务。 Make certain that areas of accountability are executed inuncompromised levels.  Proper utilizationof resources is a must . 确保责任管辖范围的一切事物都是不折不扣地被执行。资源合理利用是必须的。 Oversee facility and equipment in the responsible areas to make surethey are in complete working order. 监督管辖区域的设施和设备，确保它们是在正常工作状态。 Inspects and maintains proper standard of storing, handling andmaintenance of industrial chemicals, kitchen and banquet equipment. 检查并保持正确的储存、处理和工业化学用品维护、厨房和宴会设备的标准。 Inputs work orders and order cleaning supplies. 输入工作单和订购清洁用品。 Ensures all activities performed within the department are inaccordance with the company’s business objectives, and established safety andsecurity standards. 确保部门内所有活动符合公司的业务目标，并建立人身安全和安保标准。 Talent Profile 岗位资质： Experience in a luxury hotel is anadvantage 有奢华酒店经验优先 High school and above  高中及以上学历 Approximately 2-3 years' experience as Bar Supervisor of Captain   2-3年及以上相同工作经验 Highly effective interpersonal, written andverbal communication skills 良好的人际交往能力和书面口头沟通表达的能力 Highly organized and able to prioritize andmeet deadlines in a fast-paced environment 在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力

Position Overview： 职位描述： Performall tasks and responsibilities related to orchestrating and producing animmaculate clean resort for our guest and colleagues.  The Housekeeping Team Leader supervise, trainand inspect the performance of Housekeeping Attendants, Turndown Attendants andHouseman, ensuring that all procedures are completed to the resort operatingstandards.  Assist other areas in thedepartment where necessary to ensure optimum quality service to guests andcolleagues.  Promote a positive andfriendly environment in the department. 通过做好所有的任务和相关职责，为我们的客人和同事精心打造一个一尘不染的度假酒店。客房部主管指导、培训和检查客房服务员、开夜床服务员和后勤服务员的工作，确保所有的工作流程都是按照酒店的运营标准完成。如有需要，则要协助部门其它区域的工作，从而达到最佳的对客和同事的服务。在部门推动建立一个正面积极而又友善的工作环境。 The Role： 岗位职责 1.     Verify room status, report discrepant rooms;prioritize and update status of checkout rooms 核实房态，上报差异房；优先更新退房的房态 2.     Ensure that assigned colleague has reported towork; document any late or absent colleagues 确保排了班的同事按时到岗，记录迟到或缺席的同事 3.     Prepare and distribute assignment sheets toassigned colleague and review priorities 准备并给同事分配工作安排表并回顾工作重点 4.     Assign designated guest room keys and phones 分配指定的房卡和电话 5.     Communicate additions or changes to theassignment sheets as they arise throughout the shift. 在整个当班过程中对于附加的工作进行沟通并更改工作安排 6.     Check Room Attendant's carts for propersupplies, neatness, cleanliness and mechanical problems. 检查客房服务员的工作车，清洁用品是否正确、是否摆放整齐，是否有机械问题 7.     Update room status after approving cleanlinessand condition in accordance with departmental standards 在根据部门规定的标准查房后更新房态 8.     Check Do Not Disturb rooms in accordance withresort procedures and verify status 根据度假酒店的程序检查免打扰房间并核实状态 9.     Complete work orders for maintenance repairs.Contact Engineering directly for urgent repairs 完成工程单的申请流程，对于紧急的维修需要直接联系工程部 10.  Performs otherduties as assigned by Director of Housekeeping 完成客房部总监分配的其它任务 Talent Profile： 任职资格： Education 学历:  High School and above高中学历以上 Experience 经验: 1 year related workingexperiences is expected. 一年相关工作经验 Grooming 仪容仪表: Allemployees must maintain a neat, clean and well groomed appearance (specificstandards available). 所有员工必须保持整洁干净的形象。

Position Overview： 职位描述： The supervisor’s main responsibility isto promote team work and developing loyalty people by leading, supporting andcoaching all service colleagues during preparation, service and after service.They represent the restaurant, the Resort and Capella Hotel brand and must beimpeccably groomed with good posture and competent communications skills. Thesupervisor shall not only know the products and services the restaurantprovides but also shall be able to answer any question the guest may have aboutother restaurants and the Resort. 主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务过程中及服务过后如何让客人感到惊喜。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。 The Role： 岗位职责 1.    Constantly monitor colleague performance in all phases of service andjob functions following departmental standards 遵循部部门标准持续关注同事在各个服务阶段及工作职能中的表现 2.    Assist Assistant Manager to conduct formal colleague training programon food and beverages and service standard and takes ownership on AssistantManagers absence 协助副经理进行员工培训，包括食品和酒水以及服务标准，当副经理不在时，替代其工作职责。 3.    Monitor guest reactions and confer frequently with service colleague toensure guest satisfaction.  Review guestfeedback with Assistant Manager to check on guest satisfaction and offerfurther assistance 观察客人的反应并保持时常服务同事的沟通以确保客人的满意度,与副经理一起查看 4.    To ensure all colleague answers telephone with corrects telephoneetiquette 确保所有同事使用正确的电话礼仪接听电话 5.    Anticipate guests’ needs, respond promptly and acknowledge all guests,however busy and whatever time of day. Promote positive, thoughtful and respectful guest relations at all times 预见客人的需求，适当回复及回应客人，无论何时无论多忙。与客人建立积极，体贴，尊重的客户关系 6.    Monitor and handle feedback and informs restaurant managementimmediately and takes responsibility that further actions are taken to ensureguest satisfaction 监控及处理客人反馈并及时告知餐厅管理层，负责后续行动以确保客人满意度 7.    Ensure all closing duties for colleagues are completed before colleaguesigns out 确保同事在离开前完成所有收档工作 8.    Provide feedback to colleague on their performance. Informs restaurantmanagement on a regular basis 对同事的工作给予反馈，并定期汇报给餐厅管理层 9.    Complete work orders for maintenance repairs and submit to Engineering.Contact Engineering directly for urgent repairs 填写工程维修单并交至工程部。紧急维修直接联系工程部 10.  Document pertinent information in restaurant log book 记录相关信息至餐厅交接班本上 11.  Complete all administrative and closing duties in accordance withrestaurant standards 根据餐厅标准完成所有行政事务及关档工作 12.  Complete and direct scheduled inventories 完成和安排仓库存储 13.Do any special assignment assigned bythe Banquet Manager and Banquet Assistant Manager 协助完成宴会厅经理和宴会厅副经理交办的其它事务 Talent Profile： 任职资格： Education 学历:  High Schooland above. 大学及以上 Experience经验: Approximately 2-3 years’ experience asCaptain / Supervisor 2-3年及以上领班或主管相关岗位工作经验 Licenses or certificates相关证书: No special licensesrequired. 不需要特别证书 Grooming 仪容仪表: All employees must maintain a neat, clean and well groomed appearance (specificstandards available). 所有员工必须保持整洁干净的形象。 Other 其他: Additional language ability preferred. 具有其他语言能力将优先考虑。

Job Title: Bar Supervisor 职位名称：酒吧主管 Department:Food&Beverage 部门：餐饮部 Reports to:Bar Manager 汇报对象:酒吧经理 Position Level: Supervisor 职位级别：主管 Position Overview 岗位概况 The Food & Beverage supervisor’s main responsibility is to promote team work and developing loyalty people by leading, supporting and coaching all service colleagues during preparation, service and after service. They represent the restaurant, the Resort and Capella Hotel brand and must be impeccably groomed with good posture and competent communications skills. The supervisor shall not only know the products and services the restaurant provides but also shall be able to answer any question the guest may have about other restaurants and the Resort. 餐饮部主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务过程中及服务过后如何让客人感到惊喜。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。 这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。 The Role： 岗位职责 Reports directly to the Restaurant Manager and represents in absence. 直接汇报给餐厅经理并在其不在时代表他 Provide functional assistance and direction to the F&B operation as assigned. 协助及指导相关餐饮营运 Assists the Manager, Restaurant in maximizing profitability by enhancing sales, control cost and preparing annual operating budget. 通过提高销售，控制成本和准备年度运营预算来帮助餐厅经理实现利润最大化 Co-ordinate functions and activities with all Resort department heads. 协助酒店各部门负责人进行相关营运和活动 Is passionate about his role and creates a sound, strong, respectful and thoughtful relationship with all colleagues and helps them to develop to their maximum potential. 对自己的工作充满激情，与所有同事建立起良好的、强烈的、相互尊重和体贴的关系，并帮助他们发展到最大的潜能 Takes ownership on all assets, controls, reports breakage and losses in the restaurant, reports them to Manager, Restaurant and collaborates with respective departments on future preventive measures. 负责所有资产，控制和汇报餐厅的破损及丢失，汇报给餐厅经理以便于制定未来的预防措施 Talent Profile： 学历要求 High school and above 高中及以上学历 Work Experience 工作经验 Approximately 2-3 years’ experience as Bar Supervisor of Captain   2-3年及以上酒吧主管或领班相关岗位工作经验 Set Skills 技能要求 Highly effective interpersonal, written and verbal communication skills 良好的人际交往能力和书面口头沟通表达的能力 Highly organized and able to prioritize and meet deadlines in a fast-paced environment 在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力 Excellent command of Mandarin and English, written and verbal 流利的普通话及英语, 书面及口头 Computer literacy a must, with a highly proficient knowledge of Word, Excel, Word, Outlook and PowerPoint. 精通使用办公软件，如Word, Excel, Word, Outlook and PowerPoint. Qualifications and relevant certifications 资格认证及相关资质证书 Self-confident, creative and proactive, able to prioritize and make effective decisions 自信,有创造力,积极主动,能够顾全大局并做出有效的决策

TheRole岗位职责： 1. Implements hotel compensationsystems. 实施酒店薪酬系统 2. Supervises team members in the HR Office ensuring the department’sdaily operation is running smoothly and team members discipline are adhered to. 管理监督部门团队成员以保障人力资源部日常工作顺利开展和团队的记录遵守 3. Liaise with local government authorities regarding labor law, laborrelations and arbitration cases. 保持与当地政府劳动社会保障当局的工作联系 4. Prepares procedure released concerning the labor contracts for teammembers. 员工的劳动合同管理流程实施工作 5. Supervises and checks all records on leaves, social insurance,housing allowance, misconduct and personnel action form etc.. 监督并检查员工假期，社会保险，公积金，员工违纪事件，人事信息变动表等记录准确性 Talent Profile 岗位资质： Bachelordegree and above 本科学历及以上 2 years related working experiences isexpected 两年相关工作经验 ExcellentCommunication Skills 出色的沟通能力 Basic English Skills 基础的英文水平

The Role岗位职责： Prepare and maintain files,reports, letters, memos and other relevant training records. 准备并保存文件、报告、信函、备忘录和其余相关的培训记录。 Assist with the planning and comprehensive coordination of basic training programs. 协助计划及协调基础培训，确保沟通过程流程及到位。 Implement training function and conduct training programs which are certified by Director, L&D. 经学习与发展总监认证，开展部分培训课程。 Assist in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly Learning Coaches Meeting. 协助进行部门培训师的选拔，并协助对其进行专业的培训课程及开展每月学习教练会议等的培训。 Deliver professional designated English programme that is tailored for specific needs of the job function performed. 开展专业设定的英语课程，以满足工作职能的特定需求。 Talent Profile 岗位资质： Experience in a luxury hotel is an advantage 有奢华酒店经验优先 2 years related working experiences is expected 两年相关工作经验 Bachelor degree and above 本科学历及以上 Proficient English Skills 英语语言能力熟练

The Role 岗位职责： Toimplement work post responsibility, safetyregulations in strict accordance withsafety operation procedures, avoidingequipment and personal safety accidents. 贯彻执行岗位责任制、安全责任制，协助机修工程师督促检查下属员工严格执行安全操作规程，确保设备及人身不发生安全事故。 To makesure the normal operation of drainagesystem, all kinds of equipment, andkitchen equipment. 确保给排水系统及各种机械设备、厨房设备的正常运行。 Inaccordance with the provisions ofmaintenance system, assisting MechanicalEngineer in making maintenance plans. 协助机修工程师按照维修保养制度的规定，制订维修保养的计划。 To promptlyorganize technicians to fix themachines in the shortest time once they getfailure. 设备系统出现故障，要及时组织人力进行抢修，以最短的时间恢复其使用功能。 To assistMechanical Engineer in techniciantraining and assessment. 协助机修工程师做好下属员工的技术培训和工作考核。 Toestablish and manage technical files, makemaintenance, inspection and record ofequipment, be good at summing upexperience and lessons, and make gradualinnovation with the new technology andnew process, ensuring equipment systemmore perfect. 做好技术档案的建立、管理和设备维修、检查、保养记录工作，善于总结经验教训，逐步用新技术、新工艺进行改造，使设备系统更加完善。 To assist MechanicalEngineer in making plans for required materials and spare partprocurement. 协助机修工程师做好所需材料和零配件的采购计划。 Supervisionprogram given by MechanicalEngineer or Department Head. 实施机修工程师或部门领导安排的检修项目。 Talent Profile  岗位资质： Experience in a luxury hotel is anadvantage 有奢华酒店经验优先 Mechanics-electrics major from technical school. 5 years in hotel mechanical jobexperience. 职业技术学校机电专业毕业，5年以上酒店机修工作经验。 Licensesorcertificates证书:Special operation certificate (Electrical operation) 特种作业操作证（电工作业） Maintain aneat, clean and well-groomed appearance (specific standards available). 整洁干净的专业形象。

SUMMARY OF POSITION 职位概括 Directstaff and serve guest needs by providing exceptional knowledge of food andbeverage menu items as well as information regarding preparation methods whileensuring guest satisfaction. Assist managers to maintain normal operations. 具备专业的餐饮酒水知识和正确的操作程序，指导员工，服务顾客，确保顾客的满意。协助经理维持部门正常运营。 Familiar with western food service knowledge, love catering industry. 熟知西餐服务知识，热爱餐饮行业。 Assist the restaurant manager to maintain the daily operation and lead the team members to complete the daily work. 协助餐厅经理保持餐饮日常运营，并带领当班团队成员完成日常工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 One to two years previous experience as captain, supervisory or senior server position inluxury hotel. 拥有不少於两年在奢华酒店的领班或高级服务员经验。  College degree or equivalent. 大专生或同等学历。 Fluent in spoken English, able to have daily conversations with guests. 英文口语流利，能够与客人日常对话.

SUMMARY OF POSITION 职位概括 Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. 具备专业的餐饮酒水知识和正确的操作程序，指导员工，服务顾客，确保顾客的满意。 The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four  Seasons standards of excellence for quality, professionalism and friendliness. 根据四季酒店的服务标准，向顾客提供高品质，专业，友好的服务使客人有一个快乐的就餐经历。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 One to two years previous experience in a line, supervisory or senior server position in F&B. 不少於两年服务员或高级服务员经验。   Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。

SUMMARY OF POSITION 职位概括 Recruitment of plumbers and air conditioners supervisor. 招聘水电以及空调主管； Reports to duty engineer, assist the duty engineer to complete various tasks during the shift. 直接向值班工程师汇报，协助值班工程师完成当班期间各项工作任务； Carry out all orders from DOE、Chief Engineering and maintenance manager. 执行工程总监、总工程师及维修经理下达的各项指令。 Attend the routine check every week with the guidance of ChiefEngineering,find & solve the problems right away. 参与由总工程师领队的每周例检工作，发现问题立即整改； PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 Senior high school degree or above, have 5 years work experience in international hotels. 高中以上学历，5年以上国际知名酒店工程管理经验。 Have relationcertificates publish by Labor Bureau Shenzhen. 持有深圳市劳动局颁发的各各类技术等级证书及特种作业操作证等。 Good learning skills. 具有良好的学习能力。 Good presentation skills. 清晰的表达能力。

SUMMARY OF POSITION 职位概括 Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day. 协助部门经理顺利的完成每日工作。提高客人对服务的满意度，用自己的能力发展维护好团队，时刻关怀同事以保证每日更加出色的服务。 Responsible for the daily operation of the department, ensure the stability and standard of operation, comply with all service procedures of the lounge, cultivate high quality staff and maintain staff resources. 负责部门每日的运营，确保运作的稳定及标准，遵守酒廊所有的服务工作程序，培养高素质的员工，维护员工资源。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability. 具有良好的沟通技巧及中英文的读写能力，更希望具有多国语言能力。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 有良好的服务意识，在任何时候都能够适应四季的相关标准和理念。 Good knowledge and very familiar with Opera system. 良好的知识量储备，熟知Opera系统的操作。

SUMMARY OF POSITION 职位概括 Maintain the hotel's payroll system in order to ensure timely payment of wages according to Four Seasons Hotels policies and procedures and all applicable local taxes laws. 维护酒店的工资系统，以确保根据四季酒店的政策和程序以及所有适用的地方税收法律及时支付工资。 Serves as the General Cashier, preparethe hotel’s daily bank deposits, control all House Funds, and issue, audit andmaintain all House Banks according to Four Seasons Hotels Ltd. policies andprocedures. 兼任出纳工作，根据四季酒店的政策和程序，准备酒店每日的现金存款，控制所有的酒店现金发放、审计和维护所有的酒店银行。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 Minimum 2 years' experience in related position with Four Seasons or other organization. 至少2年于四季酒店或国际五星级酒店同等职位工作经验。

岗位职责： 1、人事管理系统数据库的管理； 2、及时更新员工人事档案、人事系统，确保在职员工、离职员工人事档案的准确性, 完整性及保密性； 3、检查并确保团队成员娱乐室及员工宿舍等设施都能正常使用，并符合酒店的卫生标准； 4、管理员工更衣室，并符合酒店的卫生标准； 5、正确及时的发布内部和外部的招聘广告； 6、负责组织员工活动，例如海报设计、沟通协调、微信公众号发布等； 7、考勤审核及工资核算。 岗位要求： 1、1年以上相关工作经验或与此相当的教育与工作经验结合的背景； 2、拥有在与他人交往时大多数时间所使用的沟通技能； 3、良好的写作技能、精通微软办公软件。

岗位职责： 高效率地办理入住和退房手续。 高效率地执行收银的业务。 迅速有效地处理所有客人的要求。 定时地监督系统的漏帐。 处理失物招领时能够迅速报告并上交物品。 实践和熟练掌握紧急事件处理程序。 为所有的客人准备钥匙卡和欢迎卡。 在每一次与客人接触时，必须热情和自然地称呼，向客人问候。 确保所有客人的信息输入到公安局的电脑系统，并在规定时间将信息正确无误的发送到公安机关。 与客房部紧密合作解决客人有关于工程方面的要求和投诉，反馈给客人并检查满意度。

岗位职责： 问候所有进水疗中心的客人 对每一项水疗服务有透彻的了解，包括其益处、适应症和禁忌 能够合理安排客人的预订 能够了解和更新水疗日常记录，并交流相应的信息给员工 能够使用电脑，复印，传真和pos机 岗位要求： 能力&技能需求 可以用英文与客人基本沟通。 热爱和了解水疗行业，水疗理念和服务

岗位职责 1、负责管理和维护游泳池及周围环境 2、为客人提供良好优质的安全服务 3、熟悉泳池清洁设备的操作 岗位要求 1、须持有有效的中国救生协会游泳池救生员执照； 2、能使用基本的英语进行交流； 3、 性格开朗，积极主动； 4、至少一年相关工作经验，酒店行业优先考虑；

岗位职责 1.负责店内制度的建立、修订等行政工作。 2.敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。 3.负责SPA团队的管理，建设团队文化。 4.主要负责营运的服务和管理事务，如企业文化，员工人事管理、客服、行政、培训、销售。 5.负责店内各部门以及与外部的协调和管理。 6.达成部门经营目标，制定行业拓展策略。 岗位要求 1.高中以上学历，SPA行业的经营管理工作经验。 2.熟悉美容或相关产业业务，运营流程。 3.有相关工作成功案例。 4.对市场及产品有着丰富的知识。 5.极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。

【岗位职责】 1、在规定时间内做好区域卫生，检查吧台所有设备运行是否正常。 2、开班前检查头天营业所剩酒水的数目，并根据所需及时补充货源。 3、熟悉酒吧内所有酒水的货源、牌子及产地并知其口味，懂得其储藏方式，饮用方式以及鸡尾酒的调制方法。 4、随时注意吧台内所有用具的清洁卫生，必须保证干净、无破损、无污点。 5、出品时要保证快速、准确、高质量。 6、前吧应于顾客积极交流并保持好良好的关系，尽量了解熟悉顾客的姓名喜好等个人信息以便更周到的为客人服务。 7、严格执行见单出货的要求，杜绝酒水出货时的的差错。 8、前吧人员须确保花式调酒的高质量，以达到提升经营氛围的效果。 【岗位要求】 1、具有良好的沟通能力、亲和力、语言表达能力强； 2、具有一定的酒水、咖啡调制技能； 3、形象好，有一定的英语基础，能够按酒店规定的服务程序与标准，为宾客提供优质的服务。