§ 确保根据凯悦酒店标准，始终提供礼貌、专业、有效及灵活的服务。
To provide acourteous, professional, efficient and flexible service at all times, followingHyatt Standards of Performance.
§ 负责指定工作区域的所有职责和任务。定期回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform allduties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists arereviewed and changed on a regular bases reflecting change in trends, guestexpectations and operating philosophies.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题汇报领班，并及时回馈和跟进。
Handle guest enquiries in a courteous andefficient manner and report guest complaints or problems to Team Leader if noimmediate solution can be found and assure follow up with guests.
§ 明确自身首要任务是为客人提供服务，并以客人的需求和安全为第一要务。
Realize that his/herprimary role is to be of service to the guest and that their needs & safetycome first
§ 确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correctinformation & advise the guest on the various services/activities in thehotel.
§ 确保所有区域的整洁。
Must keep all areas clean at all time
§ 必须完全了解急救和救生的技术。
Must be completelyconversant with first aid & life saving techniques.
§ 时刻关注客人发出的求救信号。
Must be attentiveand alert for any signs from the guest.
§ 保障客人的人生安全。
Must be ensure guestsafety.
§ 在有替补人员情况下救生员不得离岗超过15分钟，如果需超过15分钟应报备给水疗与健身经理。
Lifeguards shouldnot be away from duty for more than 15 minutes if substitutes are available. Ifmore than 15 minutes is required, must report to Spa&Fitness Manager.
§ 在无替补人员情况下救生员不得离岗。
The lifeguard shallnot leave the area without a substitute.
§ 应救生员疏忽导致的任何安全，救生员应承担一切责任。
Shall be liable forany safety resulting from their negligence.
