Mandarin Oriental Pudong, Shanghai is looking Spa Concierge Agent to join our SPA team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the SPA Department, The Spa Concierge Agent reports to the Director of Spa.
As Spa Concierge Agent you will be responsible for the following duties:
The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge reports to Spa Operation Supervisor.
As Spa Concierge Agent we expect from you:
University or post-graduate diploma is required
Must be willing to work a flexible schedule in order to accomplish allmajor responsibilities and tasks.
Must be self-motivated
Must be flexible and able to work efficiently under pressure.
Must work in a safe, prudent and organized manner
Must have mathematical skills, technical aptitude and spa knowledge
Must have a commitment to follow all local and corporate policies andprocedures as they relate to the Spa and hotel.
Must have knowledge of current spa trends in the industry
Must have knowledge of holistic concepts that relate to the well-beingof all guests in a spa environment
Must be open to learning about treatments and concepts that derive fromother cultures
To set a standard at all times in professionalism, appearance andattitude as expected of all spa colleagues.
To be adaptable and accountable for all actions
Consistently strive for a higher level of achievement both personallyand professionally
Must takes into account levels of service, buying styles, ages anddemographics of guests. The ability to up sell services, recommends products,and assures client satisfaction
Must be willing to be proactive, take initiative and be held accountablewhen dealing with guests.
Ourcommitment to you
Learning& Development. Your success is our success. We craft unique learning anddevelopment programmes for various stages in your career so that you grow,continuously.
MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractiverates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Yourwellbeing matters to us. A variety of health benefits and wellness programmesare offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independentwashing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Deliciouswork buffet meals &various team building activities.
Support theinternal talent transfer plan of the group worldwide.
We’re Fans.Are you?
上海浦东文华东方酒店正在寻找水疗礼宾员加入我们的水疗中心团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在水疗中心，水疗礼宾员向水疗总监汇报。
作为水疗礼宾员，您将负责以下职责：
工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、POS销售包括零售和到达和送行服务。
作为水疗礼宾员，我们对您的期望：
大专或大学毕业
必须愿意接受灵活的工作时间，以便于完成工作任务
必须灵活，可以在压力下高效率地工作
必须要有安全，严谨，有组织的工作态度
必须有良好的数学思维，技术能力，及Spa知识
必须遵守Spa和酒店的所有政策，制度
要了解当今Spa行业的趋势
必须有良好的人际关系和沟通技巧
必须有为客人健康着想的整全的观念
必须愿意学习理疗知识及其他文化中Spa的观念
永远保持专业态度，及良好形象
适应性强，对自己的行为负责
对自己和职业上的发展保持高要求
要根据客人的购买方式，年龄和人数，来提供不同层次的客人服务。有能力做好销售服务，推荐产品，保证令客户满意
以积极主动的态度来工作，当与客人协调时要承担自己的责任
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？
