To perform reception duties and ensure all the fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. Providing guidance for the guest on how to safely use the fitness equipment, ensuring guest satisfaction at all times.
负责接待客人，保证所有的健身设备运作正常及干净清洁，包括游泳池的水压、水温等。指导客人正确使用健身设施，保证客人满意。
• To ensure the professional attitude of all FC staff and provide the best in guest service that exceeds guest expectations。To maintain a high level of cleanliness and hygiene throughout the facility 。Maintain all equipment in proper working and good working condition。Pay attention to the guest safety at any time。
• 保持与其他主管和员工的良好沟通.及时与经理沟通,，确保健身中心员工为客人提供最好的服务，保持各种设备的清洁卫生。维持所有设备的正常运转，保证各区域正常运营。时刻关注客人水上安全。
• Check and power on all equipment ,test water temperature &air conditioning
• 检查所有设备，确保正常运转。检查水及室内温度。
• According to the guest using and follow up at once
• 随时随地根据客人的出入及使用设备情况，做出及时全方位的跟进服务。
• Train the basic life guard to staff.
• 培训员工基本救护知识
• Spread related hotel information.
• 推广酒店信息。
• Communicating with membership.
• 会员沟通。
• Organize membership function。
• 组织会员活动。
• Disinfection and cleaning (swimming pool).
• 消毒，吸尘（池内）。
• According to the green hotel requirements to work to save energy and reduce wasting;
• 严格按照绿色酒店标准完成工作，节约能源，减少能耗；
• Attending the training of green hotel working produce and understand the green hotel standards.
• 按时参加绿色酒店相关培训，熟悉与本岗位相关的绿色酒店环保标准和知识.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• 与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求。
• Take action to address these needs in order to exceed their expectations
• 通过行动满足他们的需求，甚至超出他们的期望值。
• Adhere to hotel brand standards
• 坚持酒店的品牌标准。
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• 保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施。
• Maintain current Hotel information to be able to provide information to guests
• 了解酒店最新的信息以便为客人提供信息服务。
• Implements procedures which enhance the guest experience
• 执行程序以便提升客人的感受经历。
• Communicate well to ensure effective shift hand-over
• 通过良好的交流确保交班工作的顺利进行。
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• 以专业而积极的方式与部门和酒店员工进行接触与交流，促进彼此感情，增进团队精神并保持两种有效的交流方式。
• Develop potential of others through coaching and development opportunities to build organization capability for the future
• 通过训练和和培养有潜力的员工以便为将来为人才储备和组建组织机构做准备。
Required Skills –
技能要求
1. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
2. Ability to stand , walk and / or sit and continuously perform essential job functions.
能持续因工作需要的站立，行走等。
3. Ability to operates the gym equipment and swim, Ability to work under pressure and deal with stressful situations during busy period.
懂得使用健身设备及游泳，面对大量工作时，能承受工作压力，能处理紧急情况。
Qualifications –
学历
Holds Life Guard Certificate.
具有救生员证
Experience –
经历
• 2 year experience as fitness trainer or instructor, or an equivalent combination of education and experience.
• 2年健身教练或指导的工作经历，或与此相当的教育和相关工作经验结合的背景。
