Requirements
岗位要求
• Degree in Business, Sales or Marketing;
学士以上学位:商业、销售或市场专业;
• Training or experience in Luxury products, Hospitality, Cosmetics or Pharmacy will be considered a plus;
有奢侈品、酒店、化妆品或制药方面的培训或工作经验者优先考虑;
• Minimum 5 years’ experience in marketing promotion in luxury business;
至少有5年的奢侈品市场推广经验;
• Have the drive, the passion and commitment to achieve personal and company goals;
有动力、激情和承诺来实现个人和公司的目标;
• Excellent network in luxury and hospitality industry and high-end B2B partner especially in luxury business;
在奢侈品和酒店行业拥有良好的网络和高端B2B合作伙伴,特别是在奢侈品行业;
• Excellent communication skills and confirmed experience in “value selling”;
出色的沟通能力和“价值销售”的经验;
• Effective decision making and problem-solving skills;
有效的决策和解决问题的能力;
• Strong work ethic and ability to work well with autonomy;
良好的职业道德和自主工作的能力;
• Fluent in English;
英语流利;
• Have the ability to work with people across different cultures and nationalities;
能够与不同文化和国籍的人一起工作
Responsibilities
主要职责
• Strategy & Planning: Developstrategy and marketing plans, for all Marketing dimensions, including Market, PR,Digital, and Communications, in line with corporate guidelines;
战略与规划:根据公司指导方针,为所有营销制定战略和营销计划,包括市场、公关、数字和媒体传讯;
• Sales-Marketing mindset: turn businessobjectives into a robust and effective marketing strategy to help the businessachieve its goals. Identify opportunities to recruit customers at opening andexpand market share;
市场销售的思维模式:将公司的目标转化为强大有效的营销策略,帮助企业实现目标。在开业时寻找机会招揽客户,扩大市场份额;
• Demand Generation; utilize a variety ofmarketing tactics to generate leads and drive bookings;
利用各种营销策略来产生潜在客户和推动预订量;
• Marketing CRM : ensure marketing andsales activities are connected, workflows are set up and working, and contentis used to personalize the experience and drive sales
市场客户管理:确保市场营销和销售活动的互动,流程建立并有效实施,定制个性化的体验并推动销售成绩;
• Ensure that the message is strong andconsistent across all channels and marketing efforts (like events, emailcampaigns, web pages and promotional material);
确保信息在所有渠道和营销活动(如活动,电子邮件活动,网页和促销材料)中都是高效并一致的;
• Collaterals: ensure production oftools, as per corporate guidelines;
确保使用销售渠道时候按照公司的指导方针;
• Content Marketing; oversee (throughagency you will select), the execution of a variety of content marketingactivities – photos, videos, etc - ensuring qualityis high;
监督并确保 (中介或供应商),执行各种内容营销活动时使用高质量的照片、视频等媒体产品;
• Monitor competition in the market;
密切关注市场上的竞争;
• Coordinate sales and marketing effortsto boost brand awareness;
协调销售和营销工作,提高品牌知名度;
• Agency Management; be responsible forthe output and performance of our content and digital marketing agency;
管理线上代理中介的产出和表现;
职责:
1.按照规定的程序,迅速解决客人投诉问题,并跟进及时了解客人的要求,以保证客人最大的满意度
Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction.
2.检查贵宾房,迎接并陪伴贵宾,为贵宾送行,保证贵宾舒适和满意
Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.
3.与所有客人保持专业水平的关系,保证客人得到悉心照顾,收集客人的反馈以改进迎送服务
Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.
4.每日巡查酒店,检查酒店设备、工作区和客人活动区域的工作状态,报告异常情况,使客人达到最大的满意度
Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.
5.监督前厅员工分配客房、办理客人登记入住和结账离店、处理行李、留言和传真, 处理客人要求,打印报告等活动,保证酒店高效运转,欠款 回收顺利
Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.
6.立即解决出错问题,检查高额账单客户以避免账单欠付
Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.
7.保存记事本,记载上班期间发生的有关与重要的事件,形成一个完整的记录,以供将来参考
Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.
8.通过有效沟通和自觉应用酒店的人事规定,与所有同事保持良好的关系,保证客人得到悉心照顾, 收集客人的反馈以改进客人迎送服务
Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.
9.完成公司领导交办的其他工作
To follow up other tasks which assigned by superior
要求:
1.大专或以上学历
College or/and University graduate preferred.
2.酒店管理专业优先
Hotel Management Preferred but Not Required
3.至少前台3年主管经验
Minimum 3 years supervisory experience in front desk operation.
4.1.原则性强,职业化规范度高,具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正
Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency
2.具有较强的工作责任心和学习能力、良好的团队合作意识
Have a strong sense of responsibility and learning ability, a good team spirit of collaboration