岗位职责 1.在经理带领下，负责SPA部的日常经营管理工作，对各项经营管理指标负责 2.审定SPA部的市场营销方案，不断开拓市场 3.提高SPA部的管理水平、服务质量 岗位要求 1.良好的英文书写和表达能力 2.具有良好的协调沟通

岗位职责 1 能为客人提供符合酒店品牌标志的优质服务并确保服务效率 2 迎接客人并保证客人预定信息的准确 3 熟悉餐厅菜单，酒水单及饮料知识 4 担当良好的形象大使 任职要求 1 具有餐饮部工作经验或相关专业这优先 2 良好的沟通能力 3 工作主动热情

岗位职责 1.负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2.进行有关的市场计划分析制定部门工作计划，完成工作报告。 3.使客房达到最高出租率，获取最佳的客房收入。 4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5.保持良好的客际关系，能独立有效地处理宾客投诉。 6.协助酒店与更高一级领导处理突发事件。 岗位要求 1.大专以上学历，有同岗位工作经验5年以上。 2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4.有效贯彻、落实并完成部门制订的每月工作计划 5.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

岗位职责 ⒈实施工作标准和服务程序，督促员工严格履行其岗位职责。 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4.了解客情，亲自为重要宾客服务。 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1.大专以上学历或同等学历，2年以上服务员工作经历，能用一门外语进行对客服务。 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 3.热爱本职工作，工作勤勤恳恳，认真负责。 4.身体健康，仪表端庄。

岗位职责 1.负责健身中心及水疗中心的各项目的经营策划，协助房务总监完成部门预算任务； 2.根据公司需要对员工进行各种培训以提高工作水平，保护员工热情及动力； 3.周边市场拓展、合作及外销工作； 4.处理重大宾客投诉，维护酒店利益。 岗位要求 1.大专以上学历，有相同岗位工作经验3年以上； 2.有拓展市场，发展业务的能力； 3.掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理，了解市场营销学和公关知识。

岗位职责 1.确保自己的服饰、发型整洁、妆容等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策。 5.熟练前厅部各项专业业务和技能，搞好对客服务。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.良好的英文听说读写能力。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

About the role  The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees . Assists with the development of Guest Services employees to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:  Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

工作职责 负责每天准备客房服务员的任务分配，并以最快的速度回复其他部门咨询要求。记录并处理前台的要求和信息。 这些转接服务必须高效并且考虑到客人的需要. 保证所有的电话都得到了准确地记录 用 Excel , Word 完成报告 每天定时编发房态表 并通知客房楼层 分发拷机和钥匙 在工作记录本上记录所有的特殊服务以及给予客人的照顾 , 并通知客房楼层跟进完成 准备次日服务员的工作单 分配中班服务员的工作单 检查并归档所有已完成的工作单 负责客人遗留物品的检查登记工作 保证人员进出的登记和钥匙取还情况 确保在交接记录本上的交接记录清楚、完整 负责部门考勤和餐卡的统计工作 负责部门采购工作 工作要求 有1年或以上国际五星级酒店相关文员职位工作经验为佳 冷静耐心，具备服务热情 熟知电脑操作及办公软件应用 逻辑性强、注重细节、平易近人及乐于帮助他人

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years Sales experience, preferably in an international luxury hotel. • Self-driven and a strategic resourcing professional. • Familiar with the Jiangsu/Zhejiang/Shanghai Market. • Able to work independently and under pressure in a fast pace working environment • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. • Excellent organizational skills and attention to detail. • Strong supervisory and leadership skills. • Proficient with Microsoft Office Suite and related software. • A Good command of both written and spoken Chinese and English. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

职位描述 1、负责设计品牌传播、市场营销所需的宣传物料。包括但不限于宣传册，销售手册，社交媒体广告、酒店设施标识及其他促销宣传物料。 2、负责拍摄及剪辑自媒体渠道推广素材 (图片、视频等)，对营销物料进行创意视觉原创图形设计: 3、为营销提供设计支持，把控品牌标准，确保品牌输出的一致性。 4、熟悉新媒体 (微博、微信公众号、B站抖音、小红书等)渠道的运营和策划，负责酒店微博、小红书、视频号等社交媒体账号的运营及维护。 5、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 6、保证所有的宣传资料和广告都达到公司的标准，维护酒店的良好形象和定位。 7、负责并协助酒店产品的线上宣传，包括定时更新酒店朋友圈、公众号等互联网平台，进行图文撰写、海报宣传册设计、相片视频的拍摄并转化为优质的内容输出等，让公司产品更具画面感； 8、确保酒店印刷品、宣传物料、媒体资料库等是否符合公司 VI 标准，并结合自身宣传需求做出相应执行计划； 任职要求: 1、大专以上学历，设计、中文、新闻、传媒等相关专业。 2、拥有新媒体渠道核心资源并对新媒体的生产传播有丰富独到的经验。 3、具备一定品牌意识，思维灵活，敢于创新和突破。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Be fully familiar with the room facilities and provide conciseinformation about it to the guest during the rooming process.  要非常了解房间的设施，并在为客人介绍房间设施时可提供简明的信息。 ·Build positive and productive working relationships with customers,subordinates, peers, superiors, business partners, and the community; encouragethis behavior in others. 与宾客、下级、同级、上级、合作伙伴及社区建立正面及有效的工作关系，并鼓励其他同事也依照此行为准则。 ·Ensure VIP roomsare in good condition and being set-up according to Brand standard and guest’s special requirements prior theVIP's arrival. 确保所有VIP房间可以正常使用，并按照集团的标准和客人的特殊要求在客人到店前准备完好。 ·Work closely withcolleagues to ensure service experience that meets the brand's requirements. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。 ·Review all VIP/Brilliantby Langham members’ arrival to ensure they receive their preferred room and amenity.  要核查所有VIP和卓逸会会员的到店，确保他们优先得到舒适的房间和设施。 ·Be familiar with Opera knowledge and must be in the lobby and front office areas during their shift. 熟练掌握Opera技能，需在工作班次中服务于酒店大堂和前厅区域。 ·Have a cleargeneral knowledge of the hotel product to allow up sell and cross sell of hotelrooms and facilities. This should include room types, food and beveragefacilities, spa and health club, daily catering events and local neighbourhoodinformation. 拥有清晰的酒店产品知识从而推销酒店更好的房型及其他酒店产品，其中包括酒店房态、餐饮设施、水疗中心、健身中心、每日宴会以及相关周边信息。 ·Welcome andfarewell guests from the lobby, and greet and acknowledge guests that are waiting in the lobby. 在酒店大堂欢迎及欢送宾客，与在大堂等候的客人打招呼并作出相应反应。 ·Anticipate guestneeds and handle guest inquiries in a helpful and attentive manner. 预先估计宾客的需要并用殷切有理的态度处理宾客的需求。 ·Ensure a smooth coordination between the individualsections of Front Office and Rooms Division. 确保与其他前厅各分部门及房务部建立良好的合作关系。 ·Liaise and work closely with other departments toresolve any operational issues. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。 ·Recognize returnguests and VIPs in the hotel. 认识酒店的再次入住宾客和VIP客人。 ·Attend daily shiftbriefing and be fully aware of hotel operation situation. 参加每日例会并清楚了解当日酒店运营的情况。 ·Be knowledgeableon the Brilliant by Langham program，and make trainingplan for Brilliant by Langham program. 熟知卓逸会内容，并制定卓逸会会员知识的培训计划。 ·Be aware of theirresponsibilities in the event of an emergency situation. 清楚知道在紧急事件中所应承担的职责。 ·Make the training plan for the Guest Relation Staff in all facetsand responsibilities. 承担起宾客关系部门所有培训责任，并组织员工在各方面的培训。 ·Control the costs effectively and achieve the targets. 制定本部门的成本控制计划，完成相应的工作指标。 ·Enforce standardof personal grooming and hygiene of the team according to hotel requirement. 确保员工的个人仪容仪表和团队的卫生安全按照酒店的规定标准执行。 ·Identify the strengths and weaknesses ofrespective colleagues and develop their full potential to achieve companygoals. 能确认同事的优点和缺点，发展他们的潜能，以达成公司的目标。 ·Motivate, train and develop potential staff. Make developing plan for staff as necessary. 激励、培训和发展有潜力的员工。必要时，为员工指定职业发展规划。 ·Handledissatisfied guests to resolve complaints, to all emergency situations, to medical consultation and treatment requests, to colleagueaccidents or conflicts take remedial actions immediately and follow up asnecessary. Ensure all guest concerns are promptly logged and report to themanagement in the DutyManager log. 处理对于宾客不满意而导致投诉，对于紧急情况，处理医疗咨询和诊治要求，同事意外或者冲突，采取立即补救行动在必要时进行跟进。确保所有事件都被真实地记录在值班经理日志中以便查阅。 ·Know andcarry out the Duty Manager daily job accurately. 准确并熟知值班经理的工作内容。 ·Fully understandthe hotel PMS, Vingcard Systems. 理解酒店PMS和 Vingcard系统。 ·Administrative andcorrespondence work including responding to guests complaints or requests with24 hours. 在24小时内处理行政和相关信件处理的工作，包括回复宾客的投诉或要求。 ·Release ‘locked’in-room safes. 为已锁客房保险箱的解锁。 ·Provide guidancefor all duty colleagues in case of anyservice shortfalls. 对值班同事提供引导和指导以避免服务缺失。 ·Provide amanagement presence in the lobby and hotel back and front of house areas forcolleagues. 在酒店大堂、前区和后区，为同事们起到管理层作用。 ·Perform any duties that Management deemsnecessary. 必要时需执行任何工作。 REQUIREMENTS职位要求 Education 教育学历 ·Hotel Management Education. ·酒店管理相关专业毕业。 Experience 经验 ·Minimum of three years Front Office Operation. 三年以上酒店前厅部工作经验 Computer Knowledge电脑知识 ·Knowledge of MSoffice software. 相关办公自动化知识。 ·Opera 酒店Opera系统。 LanguageProficiency 语言能力 ·Good command ofEnglish and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力，掌握其他语言者优先考虑。

PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序，按季度，月度，周和日常时间计划和管理所有政府和分局，领事馆，大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系，在已有和新的政府相关部门客户中争取个人，团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求，包括会议，现场参观，协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索，直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店，欢迎事宜并在他们在店期间根据酒店标准提供卓越服务，从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系，保证不断为客户酒店的发展信息，并为高级管理层更新相关信息，包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息，密切讨论特殊的事件或非正常的发展，建议有必要的销售策略，增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划，细化目标，时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地，国际，全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求，兴趣，和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导，监督和评价团队和自身的表现，保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通，为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验，之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通，交际和合作技巧。能独立工作和承受压力。具钻研精神，善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧，英语读写流利。

Operations营运 •Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 负责餐厅日常的营运，保证餐厅营运顺畅。 •Open and close daily operation according to the superior arrangement. 遵照上级的安排表来开始和结束一天的营运。 •Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求客人的反馈以提高服务质量。 •Train, maintain and enforce all Langham service standards. 培训、维持和执行所有朗廷酒店的服务标准。 •Ensure that food and beverages are provided with quality assurance. 确保所提供的食品和饮料有质量保证。 •Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 •Handle daily colleague relationships (e.g., shift adjustment). 处理日常同事的协作关系（例如，班次调整）。 •Maintain a safe & sanitary work environment for all colleagues & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 •Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。 •Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法，如电话服务，最后一分钟的预定，或其他每天可能发生的问题。 •Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时，确保在各自的岗位上，协助服务员或迎宾，使客人满意。 •Ensure all work is done on a daily basis. 确保完成每天的工作。 •Maintain proper colleague uniform standards. 保持同事制服的标准。 •Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 •Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 •Actively support the Quality Improvement Process. 要积极支持质量改进程序。 •Assist in working toward positive financial results. 协助工作得到积极的财政结果。 •Assist in maintaining a highly motivated and well-trained team. 协助培训一个高度的热情和训练有素的团队。 •Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 •Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则，为同事树立良好的榜样，激励同事的工作热情。   Human Resources人力资源 •Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。 •Encourage problem solving by colleagues through proper training and empowerment. 通过所有可能的培训和授权来激励同事解决问题的热情。 •Establish effective communication with colleagues to gain their trust and respect. 与同事建立有效的沟通，以争取他们的信任和尊重。 •Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的辅导及纪律处罚程序。 •All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。   Administration 行政管理 •Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通过日志本与下一班次的主管或经理进行沟通。 •Identify and recommend incentive programs, new ideas, and methods of operation. 确定并推荐奖励项目，新主意和方法进行运作。 •Promote positive inter-department relationship. 积极推动部门与部门之间的关系。 •Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。

负责弱电方向 PRINCIPAL RESPONSIBILITIES 主要职责 ·The dutyengineer is the principal when he is on duty, he is in charge of the basicoperation and maintenance work of Engineering department. 值班工程师当班时，是当班的负责人。负责工程部的基本运作及维修保养工作。 ·Ensures thathotel rules are followed and obeyed. 确保遵循酒店规章。 ·Ensures punctualattendance and adherence to duty schedules by all subordinate supervisors. 确保按时出勤并使所有下属主管都遵照值班表工作，根据总监要求巡查有关重要机房及公共区域。 ·Ensures thatpersonal grooming and hygiene standards are being observed by doing spot checksin the morning. 通过早上随时抽查，确保员工仪表卫生良好。 ·Ensures allengineering employees follow the Engineering Standards and Procedures as issued from time to time. 确保所有工程部员工遵循不定期发出的工程标准及程序。 ·Responsible forthe proper organization and functioning of the energy management function ofthe Engineering Department. 负责工程部门能源管理功能的适当的组织及实施。 ·Analyses andmonitors energy costs and expenditures for the department. 分析并监督部门能源成本及费用。        ·Maintains anequipment and machinery record system for the property, do the hand-over workin accordance with Langham Hotels Group rules. 保留酒店设备及机器记录,按朗廷酒店集团的规定做好交接班工作。 ·Prepares on-dutyLog and conducts shift briefings to ensure hotel activities and operationalrequirements are known. 作好当班记录，进行交班情况说明以确保酒店情况及运营要求被告知给接班人。 ·Recommends tothe Director of Engineering, new policies and procedures for a more economicaloperation and maintenance program. 向工程总监建议新政策及程序以获取更经济的运营及维修保养方案。 ·Participates inthe preparation of the annual engineering department budget. 参与年度工程部预算的准备。 ·Provide uniqueand high quality service for our guests forwardly. Interacts and cooperateswith Hotel guests and outside contractors as directed by his superior. 主动向酒店客人提供独特、高品质的服务。按其上级指令与酒店客人及外包商进行互动与协商。 ·Cooperates andcommunicates with other sections in the Engineering department. 与工程部内部的其它小组进行合作及交流。 ·Interacts andcooperates with other departments when necessary to provide additional orspecialized services for functions, promotions and festivities. 如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务。 ·Assists inEngineering contract analysis. 协助工程部合同分析。 ·Assists everyconcerned technician with maintenance and repair when required and carry outtrainings on rules, regulations, operation standards etc. for the subordinates. 必要时协助各工种进行维修保养工作，对所属员工做好行为准则技能操作规范等进行培训。 ·Conduct on thejob training in accordance with the departmental standards and procedures andmaintains a record of progress for each staff member. 按部门标准及程序进行岗位培训，并为每一参加培训的员工建档。 ·Provide inputfor probation and formal performance appraisal discussions in line with companyguidelines. 按照集团指导方针进行员工在试用期及正式录用工作表现评估。 ·Coach, counseland discipline staff in breach of hotel policies and departmental procedures,providing constructive feedback to enhance performance. 指导、建议并训练违反酒店政策及部门程序的员工，提出建设性反馈意见以提高工作质量。 ·Recycleswhere-ever possible and enforces cost saving measures to staff. 尽可能使用任何可被回收之物，并在员工中加强成本控制措施。 ·OccupationalHealth and Safety Responsibilities. 职业保健及安全职责。 ·DemonstrateAwareness of OH&S policies and procedures and ensure all procedures areconducted safely and within OH&S guidelines and ensure your direct reportsdo the same. 表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。 ·Be aware of dutyof care and adhere to occupational, health and safety legislation, policies andprocedures. 关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。 ·Be familiar withproperty safety, first aid and fire and emergency procedures and operateequipment safely and sensibly. 熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。 ·Log securityincidents and accidents in accordance with hotel requirements. 按照酒店要求记录安全事故及事件。 ·Be responsiblefor uncompromising levels of cleanliness and creating a safe and accident-freeenvironment. 有责任坚持清洁标准并创造安全无事故的环境。 ·Immediatelyresolve guest problems. 对客人所遇到的问题负责并立即解决。 ·Diagnoseproblems and thoroughly analyses information to guide decision making. 诊断问题并全面分析决策导向的信息。 ·Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments. 在同事、主管、团队人员及部门间显示出合作与信任。 ·Communicate wellto ensure effective shift hand-over. 良好的沟通以确保有效交班。 ·Developpotential of others through training, coaching and development opportunities. 通过培训、指导及发展机会培养其它有潜力的员工。 REQUIREMENTS 职位要求 Education 教育学历 ·Vocational Certificatein Engineering or equivalent. 工程职业证书或相当的证书。 Language Skills 语言技巧 ·Good Mandarin and Englishlanguage skills. 良好的普通话和英语技能 Job Skill/Knowledge 工作技能/知识   ·Good communication and writingskills. 良好的沟通和写作技能。 ·Problem solving, reasoning,motivating, organizational and training abilities. 具有解决问题，推理，激励，组织和培训能力。 ·3 year of relevant experience oran equivalent combination of education and experience. 3年相关工作经验，或具有与此相当的教育与工作经验结合的背景。

PRINCIPAL RESPONSIBILITIES 主要职责   •Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。 •Ensure Front Desk area up to standard and all operating equipment is well-maintained. 确保前台区域符合标准，所有营运设备运作正常. •Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实，可靠，规范及专业的工作礼仪。 •Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。 •Ensure all tasks are carried out accurately, efficiently and within  the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确,有效地执行每一个任务。一旦完成后,所有任务都必须在FCS系统中被关闭。 •Be fully knowledgeable about the hotel facilities, functions and  local area information. 熟知酒店设施，功能及当地区域信息。 •Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague  and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。 •Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。 •Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。  •Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。 •Up sell and cross sell of hotel rooms and facilities to maximize  revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。 •Conduct foreign currency exchange for in house guests. 为住店宾客提供外币兑换业务。   •Handle pre-block room for VIPs or other special attention guests. 处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 •Attend to all guest enquiries with poise in a helpful and professional manner. 用乐意和专业的态度应答宾客所有的询问。 •Be familiar with hotel room configuration, all special rates &  programs and the Brilliant Program. 熟悉酒店房间形态，所有优惠价和促销活动以及朗廷卓逸会内容。 •Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中有关前台营运的知识。 •Handle city ledger payments. 处理挂账。 •Handle on day walk in reservation requests. 处理无预定宾客前来登记及宾客的其他要求。 •Update guest profiles accurately in the hotel PMS and registration cards. 准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。 •Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。 •Understand their role in an emergency situation in the hotel. 理解在酒店遇到紧急情况时应充当的角色。 •Attend assigned training sessions on time and as scheduled. 依照安排准时参加培训课程。 •Ensure attendance to work is on time as scheduled. 按照班表安排准时上班。 •Work over night shifts as required. 根据需要出勤夜班。 •Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前台经理汇报。 •Basic clerical or administrative work. 基础的行政或文员的工作。 •Perform other duties as assigned by the management. 在管理层的安排下承担其他工作职责。   REQUIREMENTS 职位要求   Education 教育学历 •Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 •One years working experience, preferably in hotel industry 一年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 •Out-going personality 性格开朗 •Good communication skills 良好的沟通技巧 •Office  administration experience 办公室行政经验   Computer Knowledge 电脑知识 •Knowledge of MS office software 相关办公自动化知识 •Opera PMS 酒店Opera系统 •FCS FCS系统   Language Proficiency 语言能力 •Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,其他语言掌握者优先考虑。

超级乐园项目来自芬兰，芬兰是教育天花板，诚邀教师加入~  负责超级乐园日常实践学生管理，家长互动和孩子沟通；  完成教学资料、科研、教案、采访等；  遵循品牌理念，进行如兴趣课程的教学、兼职的培训；  积极参加各类比赛和社区活动，组织社会实践；  接受过专业技术训练，有丰富的教育经验；这是一个转型的好机会~

岗位职责：上6休1 （景区、乐园、酒店、体育相关工作经验优先），常住地：苏州优先；外籍也可 1、负责场馆的经营管理、日常领导和监管培训职责； 2、建议并实施顾客服务战略，带领团队热情友好地提供对客服务，达到且超越宾客的期望； 3、对于场馆的发展和营业额的提高提出可行性操作的建议，提高营收和品牌的推广； 4、通过各个分销渠道和技术平台，提升营收，扩大市场份额； 5、负责外联事务，分析市场趋势和本地行情变化及业务开发； 6、参与准备年度预算与财务计划，监控预算并控制费用，达到最高投资回报率； 7、优秀的沟通能力，具备管理复杂关系的能力； 8、OTA分数，如携程点评≥4.8优先； 9、完成领导安排的其他工作内容。 Job responsibilities: work 6 days off 1 day (scenic spot, paradise, hotel, sports related work experience is preferred), permanent residence: Suzhou is preferred; Foreigners can also 1. Responsible for the operation and management of the venue, daily leadership and supervision and training responsibilities; 2. Suggest and implement customer service strategy, lead the team to provide customer service warmly and friendly, and meet and exceed the expectations of guests; 3. Put forward feasible operation suggestions for the development of venues and the improvement of turnover, and improve revenue and brand promotion; 4. Increase revenue and expand market share through various distribution channels and technology platforms; 5. Responsible for external affairs, analysis of market trends and local market changes and business development; 6. Participate in the preparation of annual budget and financial plan, monitor budget and control expenses to achieve the highest return on investment; 7. Excellent communication skills, with the ability to manage complex relationships; 8. OTA score, such as Ctrip review ≥4.8 priority; 9. Complete other work content arranged by the leader.

岗位职责：上6休1 （景区、乐园、酒店、体育相关工作经验优先），常住地：苏州优先 1、对接各个OTA或者合作平台渠道，如携程、同程、美团、去哪儿、口碑、飞猪等，维持良好的合作关系，做好产品的上线、推广、订单管理等工作；努力确保平台回款100%； 2、监控日常渠效果，优化产品排名、流量，提高产品转化率和销售额，优化公司产品在各平台的排名； 3、做好数据运营，私域运营对接落实工作； 4、统计分析各渠道的产品销售数据，通过数据发现问题，解决问题，提供高效的数据支持； 5、系统性做好产品规划及年度，月度指标制定，目标落实，复盘；制定详细的渠道运营计划，完成业绩目标，定期做工作复盘报告； 6、深度做好市场调研，给予运营调研数据，便于运营给予更清晰，更有针对性的促销方案； 7、深度理解超级乐园玩+吃+喝+课程的架构，参与产品的全方位规划，熟悉产品矩阵，把吃喝玩乐的组合策略做透，在全渠道做深度规划及推广，确保围绕目标和结果去推进执行；定期收集整理用户需求，推动产品完善； 8、社群运营，商城运营的全流程协调和推进； 9、领导安排的其他工作。 任职要求： 1、人品正直，目标和结果导向，自我驱动型； 2、有很强的计划能力和高度的执行力；有一定的立项能力，并且推动项目执行； 3、具备3年以上旅游OTA运营相关工作经验； 4、对亲子板块，旅游版块有一定的行业经验； 5、可以运营有赞商城和企微； 6、有一定的数据分析能力，渠道情况反馈能力，深度挖掘需求，定制化产品的能力； 7、有一定的商务谈判能力，具有一定的内外沟通能力和团队合作能力； 8、对产品的成本架构有清晰的行业预测能力； 9、精通企微及CRM系统，精通有赞商城，大众点评运营经历者优先；

招聘：蹦床教练、滑板教练、体适能教练等(上6休1)... 岗位职责:  1、负责课程的教学及专业技术的培训与规划； 2、负责教学方案的探索与研究，积累教学案例，提高教学质量； 3、针对学员的特点与个性进行有效的备课与辅导； 4、参与门店宣传推广活动、市场招生活动，包括但不局限于机构合作、大众点评、有赞、地推采单、电话呼出等 5、完成上级领导交办的其他工作。 岗位要求： 1、有零售服务业、体育行业、游乐场等相关行业工作经验，尤其喜爱运动，乐于分享快乐； 2、具有较强的服务意识，以顾客服务为导向，执行力强； 3、有教练从业经验，有赛事相关证书优先。

岗位职责：上6休1 （景区、乐园、酒店、体育相关工作经验优先），常住地：苏州优先 1、负责场馆的日常经营管理，有苏州工作经验优先； 2、负责宾客从入场到离场的全程贴心服务，并带领团队热情友好地提供对客服务； 3 、建议并实施顾客服务战略，推动员工积极应对不断变化的顾客需求； 4、实时掌握影响顾客满意度的市场趋势和本地行情变化； 5、及时有效的解决顾客投诉，以及协调处理场馆突发事件； 6、参与准备年度预算与财务计划，监控预算并控制费用； 7、对运营数据进行统计、分析和总结，不断提高服务质量、收益指标和品牌影响力； 8、具有良好的协调沟通、管理和团队建设能力； 9、完成领导安排的其他工作内容。

1、负责公司新媒体平台（包括抖音、小红书、视频号、快手等）账号的搭建、发布及运营，提升账号的影响力活跃度、传播力等； 2、优先有过0-1的抖音账号起号经验，短视频策划，根据短视频产品特点，制定相应的运营策略，完善运营机制和流程，组织、调动公司各项资源落地运营方案； 3、熟悉抖音、视频号，小红书小店后台，熟悉开店流程及推广投流，负责日常店铺运营及账号维护； 4、了解短视频社区生态策略、结合公司项目和产品，找到适合的运营策略，全面提升工作效率和质量； 5、负责增加粉丝数，提高关注度和粉丝的活跃度，并及时与粉丝互动等； 6、负责账号的引流和维护，会投信息流，获取客户名单； 7、领导安排的其他工作内容。

岗位职责：上6休1 【日常咖啡/饮品】 1、对咖啡区域进行陈列、机器清洁、餐区台面整理及日常管理； 2、根据要求完成场馆及咖啡区域：日常会员社群、朋友圈运营及维护； 3、享受饮品、花式咖啡、调味咖啡创作新品的乐趣； 4、精通意式和手冲的制作、拉花精湛（会拉花、心形、树叶）会更多花型加分； 5、会基本的进销存盘点等事务性工作。 【日常营销内容】 1、整个场馆的会员体系执行，维护、裂变、增加老客户复购等； 2、适时向顾客销售多次卡券； 3、向顾客介绍生日排队、团建等产品，适时进行销售； 4、负责衍生品的介绍和销售； 5、领导分配的其他工作。 【加分】能做生日派对活动的，特长加补贴。 任职要求： 1、有咖啡师工作经验； 2、有零售经验的-面销，懂得一定的销售技巧； 3、性格开朗、擅长处理客诉、会组织活动、喜欢小朋友； 4、有带过店或值班主管优先。

岗位职责：（有乐园、酒店、体育工作经验者优先，谢谢）上六休一；常住地：苏州优先 1、持续开发新客户，完成公司下达的业绩指标； 2、入职时会分配一定的资源对接，做好存量老客户的持续服务和深度开发，建立长期良好客户关系、保持客户裂变； 3、开拓客户渠道：团建、企业团购、企业福利、生日会、线下团建、卡券衍生品等； 4、完成领导安排的其他工作。 岗位要求 1、大专及以上学历，多年销售经验； 2、熟练使用电脑办公软件； 3、具备良好的协调能力、沟通能力，负有责任心，性格活泼开朗，具有亲和力； 4、普通话准确流利，具备一定的商务礼仪知识，有英语沟通能力优先。

上6休1 1、在线直播安排，负责介绍超极乐园产品，与观众互动，解答问题； 2、了解产品特点，输出直播话术，产出、修改直播内容； 3、通过互动及解答问题引导观众点击购买； 4、参与直播运营，包括但不限于参与活动策略、数据分析，不断优化迭代直播方案； 5、配合运营团队完成一些周边拍摄，例如：直播账号的短视频内容等； 6、完成领导安排的其他工作。 任职资格： 1、长相端庄，形象气质佳，镜头感强；口齿清晰、有良好的语言表达沟通能力和临场应变能力； 2、善于总结分析，找出日常直播工作中的问题并作出优化； 3、热爱直播行业，喜欢看各类带货直播，工作积极主动，有较好的坚持力和抗压力； 4、具有良好的抗压能力，有直播经验者优先； 5、有做过运动、乐园品类等经验优先，做过电商主播，抖音等各类自媒体优先。